Front Desk Assistant Manager Resume With Samples & Examples

Front Desk Assistant Manager Resume: As a front desk assistant manager, your resume is your first opportunity to make a strong impression on potential employers. A well-crafted resume can showcase your skills, experience, and achievements in a way that sets you apart from other candidates. In this blog post, we will provide you with a sample front desk assistant manager resume that includes examples of objective, summary, education, skills, experience, certification, awards, and achievements sections.

The objective section of your resume should clearly state your career goals and how you plan to contribute to the organization. The summary section should provide a brief overview of your qualifications and experience. The education section should list your relevant degrees and certifications. The skills section should highlight your key abilities, such as customer service, communication, and problem-solving. The experience section should detail your work history and accomplishments in previous roles. Finally, the certification, awards, and achievements sections should showcase any additional qualifications or recognition you have received in your field.

To help you get started, we have also included a free template that you can use to create your own front desk assistant manager resume.

Front Desk Assistant Manager Resume Sample

Dinah Lance
Front Desk Assistant Manager
Phone:(415) 555-7890
Email:[email protected]
Address: 4040 Oakwood Avenue, Lakeshore, TN 45678

Summary

Experienced Front Desk Assistant Manager with 5+ years of experience in the hospitality industry. Managed a team of 10+ front desk agents at XYZ Hotel, ensuring smooth check-in/check-out processes and providing exceptional customer service. Proficient in property management systems and adept at resolving guest issues effectively. A proven leader with strong communication and organizational skills.

Experience

Front Desk Assistant Manager
Hotel XYZ, New York, NY
June 2018 – Present

– Oversee daily operations of the front desk, including check-in/check-out procedures, room assignments, and guest inquiries
– Train and supervise front desk staff, ensuring excellent customer service and adherence to hotel policies
– Handle guest complaints and resolve issues in a timely and professional manner
– Assist with scheduling, payroll, and inventory management
– Collaborate with other departments to ensure smooth operations and guest satisfaction
– Conduct regular audits to ensure accuracy of guest accounts and compliance with hotel procedures
– Implement new procedures and training programs to improve efficiency and guest experience
– Maintain a clean and organized front desk area, ensuring a welcoming atmosphere for guests.

Education

Bachelor of Science in Hospitality Management
University of Nevada, Las Vegas, NV
August 2015 – May 2019

Relevant coursework:
– Hospitality Operations Management
– Hotel Revenue Management
– Food and Beverage Management
– Hospitality Marketing

GPA: 3.6

Certifications:
– Certified Front Desk Manager (CFDM)
– ServSafe Food Handler Certification

Skills

– Excellent customer service skills with a proven track record of resolving guest inquiries and complaints in a professional manner
– Strong communication and interpersonal skills, able to effectively communicate with guests, staff, and management
– Proficient in using Microsoft Office Suite and hotel management software
– Ability to multitask and prioritize tasks in a fast-paced environment
– Strong organizational skills and attention to detail
– Knowledge of front desk operations, including check-in/check-out procedures, room reservations, and payment processing
– Ability to train and supervise front desk staff to ensure high levels of customer service
– Familiarity with hotel policies and procedures, including safety and security protocols
– Ability to work independently and as part of a team to achieve department goals and objectives.

Certifications

– Certified Front Desk Manager (CFDM) – American Hotel & Lodging Educational Institute, 2018
– Certified Hospitality Supervisor (CHS) – American Hotel & Lodging Educational Institute, 2017
– Certified Guest Service Professional (CGSP) – American Hotel & Lodging Educational Institute, 2016

Awards & Achievements

– Employee of the Month: Awarded in January 2020 for consistently exceeding performance goals and providing exceptional customer service.
– Top Performer: Recognized for achieving the highest customer satisfaction ratings in the department for three consecutive quarters.
– Leadership Excellence Award: Received for demonstrating strong leadership skills and effectively managing a team of front desk staff.
– Certificate of Achievement in Hospitality Management: Completed a specialized training program in hospitality management to enhance skills and knowledge in the industry.
– Guest Service Excellence Award: Received multiple times for going above and beyond to ensure guest satisfaction and loyalty.

Refences

David Garcia – Supervisor – NOP Group – (444) 333-2222 – [email protected]

Front Desk Assistant Manager Resume Objective – Examples

1. To utilize my strong leadership skills and customer service experience to effectively manage the front desk operations and ensure a seamless guest experience.
2. Seeking a Front Desk Assistant Manager position where I can leverage my organizational skills and attention to detail to streamline front desk processes and improve overall efficiency.
3. To contribute my expertise in staff training and development to enhance the performance of front desk staff and maintain high levels of customer satisfaction.
4. Seeking a challenging role as a Front Desk Assistant Manager where I can apply my problem-solving abilities and communication skills to effectively resolve guest issues and inquiries.
5. To secure a position as a Front Desk Assistant Manager in a dynamic hospitality environment where I can utilize my experience in managing reservations, check-ins, and guest relations to drive operational excellence.

Front Desk Assistant Manager Resume Description Examples

1. Oversee daily operations of front desk, including managing staff schedules, handling customer inquiries and complaints, and ensuring a smooth check-in and check-out process.
2. Train and mentor front desk staff on customer service best practices, company policies and procedures, and use of reservation and booking systems.
3. Assist with inventory management, ordering supplies, and maintaining a clean and organized front desk area.
4. Collaborate with other departments to ensure seamless communication and coordination of guest services and special requests.
5. Conduct regular performance evaluations of front desk staff, provide feedback and coaching, and address any issues or concerns in a timely manner.

Action Verbs to Use in Front Desk Assistant Manager Resume

1. Managed: Oversaw daily operations of the front desk, including scheduling, training, and supervising staff.
2. Coordinated: Organized and coordinated guest check-ins and check-outs, ensuring a smooth and efficient process.
3. Resolved: Addressed guest complaints and issues in a timely and professional manner, finding solutions to ensure guest satisfaction.
4. Implemented: Introduced new procedures and protocols to improve front desk efficiency and customer service.
5. Communicated: Maintained clear and effective communication with staff, management, and guests to ensure a positive experience for all.

Mistakes to Avoid in Front Desk Assistant Manager Resume

1. Not tailoring your resume to the specific job: Make sure to customize your resume to highlight the skills and experiences that are most relevant to the Front Desk Assistant Manager position you are applying for.

2. Including irrelevant information: Avoid including unnecessary information such as unrelated work experience or skills that are not relevant to the job. Focus on showcasing your qualifications for the Front Desk Assistant Manager role.

3. Using a generic resume template: Stand out from other applicants by using a unique and visually appealing resume design. Avoid using generic templates that may not effectively highlight your skills and experiences.

4. Failing to showcase your leadership skills: As a Front Desk Assistant Manager, it is important to demonstrate your leadership abilities. Make sure to include examples of how you have successfully managed a team or led projects in your previous roles.

5. Neglecting to highlight your customer service experience: Customer service is a key aspect of the Front Desk Assistant Manager role. Make sure to emphasize your experience in providing excellent customer service and resolving guest issues in a timely and professional manner.

6. Not including relevant certifications or training: If you have any certifications or training related to hospitality management or front desk operations, be sure to include them on your resume. This can help demonstrate your qualifications for the Front Desk Assistant Manager position.

7. Failing to proofread your resume: Spelling and grammar errors can make a negative impression on potential employers. Be sure to carefully proofread your resume before submitting it to ensure it is error-free and professionally written.

FAQs – Front Desk Assistant Manager Resume

What experience do you have in managing front desk operations?

I have over five years of experience managing front desk operations in various industries, including hospitality and healthcare. In these roles, I have been responsible for overseeing check-in and check-out procedures, managing guest inquiries and complaints, coordinating with other departments to ensure smooth operations, and training and supervising front desk staff. I am proficient in using various software systems to manage reservations and guest information, and I have a strong focus on providing excellent customer service to ensure guest satisfaction.

How do you handle difficult customer situations at the front desk?

When faced with difficult customer situations at the front desk, I always strive to remain calm, empathetic, and professional. I listen carefully to the customer’s concerns, validate their feelings, and work to find a solution that meets their needs while also aligning with company policies. I aim to de-escalate the situation by maintaining a positive attitude, showing understanding, and offering options for resolution. If necessary, I involve a manager or supervisor to help address the issue and ensure the customer leaves feeling satisfied with their experience. Overall, my goal is to handle difficult customer situations with patience, respect, and a focus on finding a mutually beneficial outcome.

Can you provide examples of your experience in training and supervising front desk staff?

Yes, I have extensive experience in training and supervising front desk staff. In my previous role as a front desk manager at a busy hotel, I was responsible for overseeing a team of 10 front desk agents. I developed and implemented training programs to ensure that all staff members were knowledgeable about hotel policies and procedures, as well as customer service best practices. I also conducted regular performance evaluations and provided feedback to help staff members improve their skills. Additionally, I was responsible for creating schedules, handling guest complaints, and ensuring that the front desk operated smoothly and efficiently. Overall, my experience in training and supervising front desk staff has equipped me with the necessary skills to effectively manage a team and provide excellent customer service.

How do you ensure smooth and efficient check-in and check-out processes for guests?

To ensure smooth and efficient check-in and check-out processes for guests, we have implemented several measures. Firstly, we provide clear and detailed instructions to guests prior to their arrival, including information on how to access the property and any necessary check-in procedures. This helps to minimize confusion and delays upon arrival.

Additionally, we have streamlined our check-in process by utilizing digital check-in options, allowing guests to complete necessary paperwork and provide payment information online before their arrival. This helps to expedite the check-in process and reduce wait times at the front desk.

For check-out, we offer express check-out options for guests who have settled their bills in advance, allowing them to simply drop off their keys and go. We also provide guests with the option to receive their final bill via email, further simplifying the check-out process.

Overall, our goal is to make the check-in and check-out processes as seamless and convenient as possible for our guests, ensuring a positive and stress-free experience during their stay.

What systems or software are you proficient in using to manage front desk operations?

I am proficient in using a variety of systems and software to manage front desk operations, including but not limited to Microsoft Office Suite, hotel management software such as Opera and Fidelio, reservation systems like ResNexus and Booking.com, and customer relationship management (CRM) tools such as Salesforce. I am also experienced in using point-of-sale (POS) systems for processing payments and managing inventory. Additionally, I am comfortable learning and adapting to new systems as needed to effectively support front desk operations.

In conclusion, a well-crafted Front Desk Assistant Manager resume is essential for showcasing your qualifications and experience in the hospitality industry. By including a strong objective, summary, education, skills, experience, certification, awards, and achievements sections, you can effectively highlight your strengths and stand out to potential employers. Utilize our free template as a guide to create a professional and impressive resume that will help you land your dream job as a Front Desk Assistant Manager.