Head Receptionist Resume With Samples & Examples

Head Receptionist Resume: As a head receptionist, your resume is a crucial tool in showcasing your skills and experience in managing front desk operations. A well-crafted resume can make a lasting impression on potential employers and increase your chances of landing your dream job. In this blog post, we will provide you with a comprehensive guide on how to create a standout head receptionist resume, complete with sample sections for objective, summary, education, skills, experience, certification, awards, and achievements. Additionally, we will also offer a free template to help you get started on crafting a professional and impressive resume. Let’s dive in and learn how to make your head receptionist resume shine!

When applying for a head receptionist position, it is important to highlight your skills and experience in managing front desk operations and providing excellent customer service. Your resume should showcase your ability to multitask, prioritize tasks, and communicate effectively with clients and colleagues. In the objective section of your resume, you can briefly summarize your career goals and how you plan to contribute to the organization as a head receptionist.

In the summary section, you can provide a more detailed overview of your skills, experience, and achievements in the field of receptionist. This section should highlight your key qualifications and accomplishments, such as managing a high-volume reception area, training and supervising staff, and implementing efficient office procedures. Additionally, you can include any certifications or awards you have received that demonstrate your expertise in the field.

In the education section, list any relevant degrees or certifications you have obtained, such as a degree in hospitality management or a certification in office administration. In the skills section, highlight your proficiency in using office software, managing phone systems, and providing excellent customer service. In the experience section, detail your previous work experience in receptionist roles, including your responsibilities and accomplishments in each position. Finally, in the certification, awards, and achievements sections, showcase any relevant certifications you have obtained, awards you have received, or achievements you have accomplished in your career as a head receptionist.

Head Receptionist Resume Sample

Tony Stark
Head Receptionist
Phone:(615) 555-9012
Email:[email protected]
Address: 123 Main Street, Anytown, CA 12345

Summary

Dedicated and experienced head receptionist with over 5 years of experience in managing front desk operations at ABC Company. Skilled in supervising a team of receptionists, handling customer inquiries, and ensuring smooth office operations. Proficient in using Microsoft Office Suite and managing multiple phone lines. Adept at providing excellent customer service and maintaining a professional demeanor.

Experience

Head Receptionist
ABC Company, New York, NY
March 2017 – Present

– Manage a team of 5 receptionists, providing training and guidance on customer service best practices
– Oversee the front desk operations, ensuring smooth check-in and check-out processes for guests
– Handle escalated customer inquiries and complaints, resolving issues in a timely and professional manner
– Coordinate with other departments to ensure seamless communication and collaboration
– Implement new procedures to improve efficiency and customer satisfaction
– Maintain office supplies inventory and place orders as needed
– Assist with scheduling and coordinating meetings and events
– Provide administrative support to the executive team as needed

Receptionist
XYZ Company, New York, NY
January 2015 – February 2017

– Greeted and assisted visitors in a friendly and professional manner
– Answered and directed incoming calls to the appropriate department
– Managed the reception area, ensuring it was clean and organized at all times
– Scheduled appointments and maintained the office calendar
– Handled incoming and outgoing mail and packages
– Assisted with administrative tasks as needed

Overall, I have over 5 years of experience in receptionist roles, with a proven track record of providing excellent customer service and managing front desk operations effectively.

Education

Bachelor of Arts in Hospitality Management
University of California, Los Angeles
Los Angeles, CA
2014-2018

Relevant coursework:
– Hospitality Operations Management
– Food and Beverage Management
– Event Planning and Management
– Hotel Revenue Management

Certifications:
– Certified Hospitality Supervisor (CHS)
– ServSafe Food Handler Certification

Skills

– Excellent communication skills, both written and verbal
– Proficient in Microsoft Office Suite
– Strong organizational and multitasking abilities
– Experience with scheduling appointments and managing calendars
– Knowledge of office equipment and procedures
– Ability to handle difficult situations with professionalism and tact
– Familiarity with customer service best practices
– Detail-oriented and able to maintain a high level of accuracy
– Ability to work well under pressure and in a fast-paced environment
– Strong leadership skills and experience managing a team

Certifications

– Certified Administrative Professional (CAP) – International Association of Administrative Professionals (IAAP), 2018
– Certified Front Desk Manager – American Hotel & Lodging Educational Institute (AHLEI), 2017
– Certified Customer Service Professional – National Retail Federation (NRF), 2016

Awards & Achievements

– Employee of the Month: Awarded for exceptional customer service and leadership skills in managing the front desk operations.
– Certificate of Excellence in Hospitality Management: Recognized for outstanding performance in maintaining high standards of guest satisfaction and professionalism.
– Top Performer in Upselling: Achieved highest sales numbers in promoting hotel amenities and services to guests, resulting in increased revenue.
– Outstanding Team Player: Acknowledged for collaboration and support in training new staff members and assisting colleagues during busy periods.
– Perfect Attendance Record: Demonstrated dedication and reliability by consistently showing up for scheduled shifts on time.

Refences

Robert Miller – Coordinator – EFG Solutions – (222) 111-0000 – [email protected]

Head Receptionist Resume Objective – Examples

1. To utilize my extensive experience in customer service and leadership skills to effectively manage and oversee the front desk operations as a Head Receptionist.
2. To lead a team of receptionists in providing exceptional customer service and ensuring smooth operations at the front desk.
3. To implement efficient processes and procedures to enhance the overall efficiency and effectiveness of the reception area.
4. To maintain a professional and welcoming atmosphere at the front desk, ensuring all visitors and guests receive a positive experience.
5. To continuously improve and develop the reception team’s skills and performance through training and mentorship.

Head Receptionist Resume Description Examples

1. Managed a team of receptionists and ensured smooth operation of front desk activities, including answering phones, greeting visitors, and handling incoming and outgoing mail.

2. Oversaw scheduling and coordination of appointments and meetings for executives and staff members, ensuring efficient use of time and resources.

3. Implemented and maintained office procedures and protocols to ensure a professional and welcoming environment for all visitors and staff.

4. Handled customer inquiries and complaints in a timely and professional manner, resolving issues to the satisfaction of all parties involved.

5. Trained new receptionists on office procedures, customer service techniques, and software systems to ensure a high level of service delivery at all times.

Action Verbs to Use in Head Receptionist Resume

1. Managed: Oversaw daily operations of the front desk, including scheduling, staff supervision, and customer service.
2. Coordinated: Organized and facilitated communication between departments and ensured smooth flow of information.
3. Trained: Provided training and guidance to new receptionists on office procedures and customer service standards.
4. Scheduled: Created and maintained schedules for front desk staff to ensure adequate coverage during peak hours.
5. Resolved: Addressed and resolved customer complaints and issues in a timely and professional manner.
6. Implemented: Introduced new procedures and protocols to improve efficiency and customer satisfaction.
7. Oversaw: Supervised and monitored the performance of front desk staff to ensure quality service delivery.
8. Communicated: Interacted with clients, staff, and management to convey important information and address concerns.

Mistakes to Avoid in Head Receptionist Resume

1. Failing to highlight relevant experience: Make sure to include any previous experience in a receptionist or administrative role, as well as any customer service experience. This will show potential employers that you have the necessary skills for the job.

2. Using a generic resume template: Avoid using a generic resume template that doesn’t stand out. Instead, customize your resume to highlight your unique skills and qualifications.

3. Including irrelevant information: Don’t include irrelevant information on your resume, such as hobbies or personal interests. Stick to relevant work experience and skills that are related to the receptionist role.

4. Neglecting to proofread: Make sure to proofread your resume carefully for any spelling or grammatical errors. A well-written resume shows attention to detail and professionalism.

5. Not including a professional summary: A professional summary at the top of your resume can help to quickly highlight your qualifications and experience. Make sure to include a brief overview of your skills and experience in this section.

6. Using a confusing layout: Keep your resume layout clean and easy to read. Use bullet points to list your skills and experience, and make sure to use a clear and professional font.

7. Failing to tailor your resume to the job: Make sure to tailor your resume to the specific job you are applying for. Highlight skills and experience that are relevant to the receptionist role, and customize your resume to match the job description.

FAQs – Head Receptionist Resume

What are your key responsibilities as a head receptionist?

As a head receptionist, my key responsibilities include overseeing the daily operations of the reception area, ensuring that all visitors are greeted in a friendly and professional manner, managing the scheduling of appointments and meetings, and handling any inquiries or complaints that may arise. I am also responsible for training and supervising other reception staff, maintaining office supplies, and ensuring that the reception area is clean and organized at all times. Additionally, I may be responsible for handling administrative tasks such as filing, data entry, and assisting with special projects as needed. Overall, my role as a head receptionist is to ensure that the reception area runs smoothly and efficiently, providing a positive experience for both visitors and staff.

How do you handle difficult or upset customers at the front desk?

When faced with difficult or upset customers at the front desk, it is important to remain calm, empathetic, and professional. Listen to their concerns attentively and try to understand the root of their frustration. Apologize for any inconvenience they may have experienced and assure them that you are there to help resolve the issue. Offer solutions or alternatives to address their concerns and make sure to follow through on any promises made. If necessary, involve a manager or supervisor to help mediate the situation. It is crucial to maintain a positive attitude and strive to turn a negative experience into a positive one for the customer.

What experience do you have with managing a team of receptionists?

I have extensive experience managing a team of receptionists in various professional settings. I have successfully overseen the day-to-day operations of a reception team, including scheduling, training, and performance evaluations. I have also implemented strategies to improve efficiency and customer service, resulting in positive feedback from clients and colleagues. My experience has equipped me with the skills to effectively lead and support a team of receptionists to ensure a smooth and professional front desk operation.

How do you prioritize tasks and manage a busy front desk environment?

Prioritizing tasks and managing a busy front desk environment requires effective time management and organization skills. One way to prioritize tasks is to create a to-do list and categorize them based on urgency and importance. This allows you to focus on completing the most critical tasks first. Additionally, it is essential to delegate tasks when possible and communicate with team members to ensure everyone is on the same page. Utilizing technology such as scheduling software can also help streamline processes and keep track of appointments and deadlines. Staying calm under pressure and being able to adapt to changing priorities are key skills in managing a busy front desk environment effectively.

Can you provide examples of your experience with using office software and phone systems in a receptionist role?

Yes, I have extensive experience using office software such as Microsoft Office Suite, Google Suite, and various scheduling and booking systems in my previous receptionist roles. I have utilized these tools to manage appointments, coordinate meetings, and communicate effectively with clients and colleagues. Additionally, I am proficient in operating multi-line phone systems, transferring calls, taking messages, and providing excellent customer service over the phone. My experience in these areas has equipped me with the skills necessary to excel in a receptionist role.

In conclusion, a well-crafted head receptionist resume is essential for showcasing your skills and experience in the field. By including a strong objective, summary, education, skills, experience, certification, awards, and achievements sections, you can effectively highlight your qualifications to potential employers. Utilizing a free template can help you create a professional and polished resume that will stand out to hiring managers. Take the time to tailor your resume to the specific job you are applying for to increase your chances of landing the position.