Telephone Receptionist Resume With Samples & Examples

Telephone Receptionist Resume: A telephone receptionist plays a crucial role in ensuring smooth communication between a company and its clients. Crafting a strong resume is essential to stand out in a competitive job market. In this blog post, we will provide a comprehensive guide on how to create a compelling telephone receptionist resume, complete with sample sections and examples.

Starting with the objective section, a well-written statement can showcase your career goals and highlight your enthusiasm for the role. The summary section allows you to provide a brief overview of your skills and experience, giving potential employers a snapshot of your qualifications. In the education section, list any relevant degrees or certifications that demonstrate your expertise in the field. Additionally, including a skills section can help showcase your proficiency in key areas such as communication, organization, and customer service.

Telephone Receptionist Resume Sample

Wally West
Telephone Receptionist
Phone:(818) 555-9012
Email:[email protected]
Address: 3333 Elm Street, Springdale, VA 34567

Summary

Experienced telephone receptionist with over 5 years of experience in handling high-volume calls, scheduling appointments, and providing excellent customer service. Proficient in using multi-line phone systems and maintaining a professional demeanor at all times. Skilled in managing administrative tasks and ensuring smooth communication within the office.

Experience

Telephone Receptionist
ABC Company, New York, NY
June 2018 – Present

– Answer and direct incoming calls to appropriate departments
– Greet and assist visitors in a professional and friendly manner
– Schedule appointments and maintain appointment calendar
– Handle incoming and outgoing mail and packages
– Maintain office supplies inventory and place orders as needed
– Assist with administrative tasks as assigned by supervisors
– Provide excellent customer service to clients and vendors
– Utilize multi-line phone system to manage high call volume efficiently

Education

Bachelor of Arts in Communication Studies
University of California, Los Angeles
Los Angeles, CA
2015-2019

Relevant coursework:
– Interpersonal Communication
– Public Speaking
– Organizational Communication
– Intercultural Communication

GPA: 3.6

Skills

– Proficient in operating multi-line telephone systems
– Excellent verbal communication skills
– Strong customer service orientation
– Ability to handle high call volumes
– Skilled in managing and prioritizing tasks
– Familiarity with basic office equipment such as fax machines and copiers
– Knowledge of Microsoft Office Suite
– Ability to work effectively in a fast-paced environment
– Strong organizational skills
– Ability to remain calm and professional under pressure

Certifications

– Certified Receptionist, American Society of Administrative Professionals (ASAP), 2018
– Telephone Etiquette Certification, International Association of Administrative Professionals (IAAP), 2017
– Customer Service Excellence Certification, National Retail Federation (NRF), 2016

Awards & Achievements

– Employee of the Month: Recognized for outstanding customer service and professionalism in handling a high volume of calls efficiently and effectively.
– Perfect Attendance Award: Demonstrated dedication and reliability by never missing a day of work during the past year.
– Top Performer in Call Handling: Achieved highest call resolution rate and customer satisfaction scores among team members.
– Certificate of Excellence in Communication Skills: Received recognition for clear and concise communication with clients and colleagues.
– Customer Service Star: Received multiple positive feedback from clients for providing exceptional service and going above and beyond to meet their needs.

Refences

Emily Davis – Team Leader – PQR Industries – (222) 333-4444 – [email protected]

Telephone Receptionist Resume Objective – Examples

1. To utilize my exceptional communication skills and friendly demeanor to provide excellent customer service as a telephone receptionist.
2. Seeking a position as a telephone receptionist where I can effectively manage incoming calls, greet visitors, and provide administrative support to ensure smooth office operations.
3. To secure a telephone receptionist role in a dynamic organization where I can contribute my strong organizational skills and attention to detail to deliver exceptional service to clients and visitors.
4. Seeking a challenging position as a telephone receptionist where I can utilize my multitasking abilities and professional phone etiquette to efficiently handle incoming calls and inquiries.
5. To obtain a telephone receptionist position in a fast-paced environment where I can demonstrate my ability to prioritize tasks, handle high call volumes, and provide a positive first impression to callers.

Telephone Receptionist Resume Description Examples

1. Answer and direct incoming calls in a professional and courteous manner
2. Greet and assist visitors in a friendly and welcoming manner
3. Maintain a neat and organized reception area
4. Schedule appointments and manage calendars for staff members
5. Assist with administrative tasks such as filing, data entry, and photocopying.

Action Verbs to Use in Telephone Receptionist Resume

1. Answered: Responded to incoming calls in a timely and professional manner.
2. Transferred: Directed calls to the appropriate department or individual.
3. Scheduled: Booked appointments and meetings for clients and staff.
4. Greeted: Welcomed visitors and callers with a friendly and courteous attitude.
5. Assisted: Provided support and assistance to callers with inquiries or requests.
6. Managed: Oversaw the flow of incoming calls and messages.
7. Directed: Guided callers to the necessary information or resources.
8. Coordinated: Organized and coordinated communication between different departments or individuals.
9. Updated: Maintained accurate and up-to-date records of calls and messages.
10. Resolved: Addressed and resolved any issues or concerns raised by callers.

Mistakes to Avoid in Telephone Receptionist Resume

1. Spelling and grammatical errors: Make sure to thoroughly proofread your resume to avoid any spelling or grammatical errors. These mistakes can make you appear unprofessional and careless.

2. Lack of relevant experience: Ensure that your resume highlights your relevant experience as a telephone receptionist. Include details about your previous roles, responsibilities, and accomplishments in this field.

3. Generic resume: Avoid using a generic resume template that does not showcase your specific skills and qualifications as a telephone receptionist. Tailor your resume to the job you are applying for.

4. Lack of keywords: Make sure to include keywords related to telephone receptionist roles in your resume. This will help your resume get noticed by hiring managers and applicant tracking systems.

5. Missing contact information: Double-check that your contact information, including your phone number and email address, is included on your resume. This is essential for potential employers to reach out to you for an interview.

6. Overly long resume: Keep your resume concise and to the point. Avoid including irrelevant information or long paragraphs that can make it difficult for hiring managers to quickly scan your resume.

7. Lack of customization: Tailor your resume to each job application by highlighting the skills and experiences that are most relevant to the specific role of a telephone receptionist. This will show employers that you are a good fit for the position.

FAQs – Telephone Receptionist Resume

What experience do you have working as a telephone receptionist?

I have several years of experience working as a telephone receptionist in various industries, including healthcare, real estate, and customer service. In these roles, I have honed my communication skills, developed a strong ability to multitask, and learned how to handle a high volume of calls efficiently and professionally. I am comfortable using a variety of phone systems and software programs to manage calls, transfer calls to the appropriate parties, and take detailed messages. I am also adept at providing excellent customer service over the phone, resolving issues, and ensuring that callers have a positive experience when contacting the company. Overall, my experience as a telephone receptionist has equipped me with the skills and knowledge necessary to excel in this role.

How do you handle a high volume of incoming calls?

To handle a high volume of incoming calls, we utilize a combination of technology and well-trained staff. Our phone system is equipped with features such as call queuing, automated attendants, and call routing to efficiently manage the flow of calls. Additionally, our customer service representatives are trained to handle multiple calls simultaneously, prioritize urgent inquiries, and provide prompt and professional assistance to callers. We also regularly monitor call volume and adjust staffing levels as needed to ensure that all calls are answered in a timely manner. Our goal is to provide excellent customer service and ensure that every caller receives the attention and support they need.

Can you provide examples of your customer service skills in a telephone receptionist role?

In my previous role as a telephone receptionist, I demonstrated strong customer service skills by consistently providing friendly and professional assistance to callers. For example, I always greeted callers with a warm and welcoming tone, listened attentively to their inquiries or concerns, and ensured that I addressed their needs promptly and effectively. Additionally, I was able to handle difficult or irate callers with patience and empathy, de-escalating tense situations and finding solutions to their issues. Overall, my ability to communicate clearly, remain calm under pressure, and prioritize customer satisfaction made me a valuable asset in the role of a telephone receptionist.

How do you prioritize and manage multiple tasks while answering phones?

Prioritizing and managing multiple tasks while answering phones requires effective time management and organization skills. One approach is to create a to-do list or task list, ranking tasks based on urgency and importance. This allows you to focus on high-priority tasks first while ensuring that nothing falls through the cracks. Additionally, setting specific time blocks for phone calls and other tasks can help you stay on track and avoid distractions. It’s also important to communicate with colleagues or supervisors about your workload and any potential conflicts so that they can provide support or adjust expectations as needed. By staying organized, staying focused, and communicating effectively, you can successfully juggle multiple tasks while answering phones.

What software or phone systems are you familiar with in a receptionist role?

In a receptionist role, I am familiar with a variety of software and phone systems commonly used in office settings. Some of the software programs I have experience with include Microsoft Office Suite (Word, Excel, Outlook), Google Suite (Gmail, Google Calendar), and customer relationship management (CRM) software such as Salesforce or HubSpot. In terms of phone systems, I have worked with traditional landline systems, as well as VoIP systems like RingCentral or Skype for Business. I am also comfortable learning new software and phone systems quickly to adapt to the specific needs of the organization I am working for.

In conclusion, a well-crafted telephone receptionist resume is essential for showcasing your skills and experience in a professional manner. By including sections such as objective, summary, education, skills, experience, certification, awards, and achievements, you can effectively highlight your qualifications to potential employers. Use the free template provided to create a standout resume that will impress hiring managers and land you the job of your dreams. Good luck on your job search!