Business Support Manager Resume With Samples & Examples

Business Support Manager Resume With Samples & Examples
Business Support Manager Resume Sample Format

Business Support Manager Resume: As a Business Support Manager, your resume plays a crucial role in showcasing your skills and experience to potential employers. A well-crafted resume can help you stand out from the competition and land your dream job. In this blog post, we will provide you with a comprehensive guide on how to create a compelling Business Support Manager resume, including sample sections for Objective, Summary, Education, Skills, Experience, Certification, Awards, and Achievements. We will also include a free template to help you get started on building your own professional resume. Whether you are a seasoned professional or just starting out in your career, this guide will help you create a resume that highlights your strengths and accomplishments in the field of business support management.

A resume is a crucial tool in the job search process, and as a Business Support Manager, it is important to have a resume that effectively communicates your skills and experience to potential employers. In this blog post, we will provide you with a detailed guide on how to create a standout Business Support Manager resume. We will cover key sections such as Objective, Summary, Education, Skills, Experience, Certification, Awards, and Achievements, and provide examples and tips on how to effectively showcase your qualifications. Additionally, we will offer a free template to help you get started on crafting your own professional resume. With the right resume, you can increase your chances of landing your desired job in the competitive field of business support management.

A well-crafted resume is essential for any Business Support Manager looking to advance their career. Your resume should effectively highlight your skills, experience, and achievements in order to stand out to potential employers. In this blog post, we will provide you with a comprehensive guide on how to create a compelling Business Support Manager resume. We will cover key sections such as Objective, Summary, Education, Skills, Experience, Certification, Awards, and Achievements, and offer examples and tips on how to tailor each section to showcase your unique qualifications. Additionally, we will provide a free template to help you get started on building your own professional resume. With a strong resume, you can increase your chances of securing interviews and landing your desired job in the competitive field of business support management.

Business Support Manager Resume Sample

John Stewart
Business Support Manager
Phone:(619) 555-5678
Email:[email protected]
Address: 3434 Birch Drive, Hilltop, CA 45678


Experienced Business Support Manager with over 8 years of experience in managing administrative functions, overseeing office operations, and providing executive support. Skilled in streamlining processes, improving efficiency, and implementing cost-saving measures. Proficient in Microsoft Office Suite and project management tools. Led a team of 10 administrative staff at ABC Company, resulting in a 20% increase in productivity.


Business Support Manager
XYZ Company, New York, NY
January 2018 – Present

– Manage a team of 10 support staff members to provide administrative and operational support to the sales and marketing departments
– Develop and implement processes to streamline workflow and increase efficiency within the support team
– Collaborate with cross-functional teams to ensure seamless communication and coordination of projects
– Conduct regular performance evaluations and provide feedback to team members to drive continuous improvement
– Oversee budgeting and resource allocation for the support team to meet departmental goals and objectives
– Serve as a point of contact for escalated customer inquiries and complaints, resolving issues in a timely and professional manner
– Implement training programs to enhance the skills and knowledge of support staff members, resulting in improved customer satisfaction ratings
– Analyze data and metrics to identify trends and opportunities for process improvement within the support team.


Bachelor of Business Administration in Management
University of Texas at Austin, Austin, TX
Graduated May 2012

Relevant Coursework:
– Strategic Management
– Organizational Behavior
– Business Ethics
– Marketing Management
– Financial Accounting

– Certified Business Support Manager (CBM) – 2015
– Project Management Professional (PMP) – 2017


– Strong leadership and management skills
– Excellent communication and interpersonal abilities
– Proficient in Microsoft Office Suite
– Experience in budget management and financial analysis
– Skilled in project management and strategic planning
– Ability to prioritize tasks and meet deadlines
– Knowledge of business operations and process improvement
– Strong problem-solving and decision-making skills
– Experience in team building and employee development
– Ability to adapt to changing environments and work under pressure


– Certified Business Support Manager (CBSM) – Institute of Business Support Professionals, 2018
– Project Management Professional (PMP) – Project Management Institute, 2017
– Lean Six Sigma Green Belt – International Association for Six Sigma Certification, 2016
– Certified Customer Service Professional (CCSP) – Customer Service Institute of America, 2015

Awards & Achievements

– Received Employee of the Month award for outstanding performance and dedication to the team (Company Name, Month Year)
– Achieved a 98% customer satisfaction rating for the year, exceeding departmental goals (Company Name, Year)
– Implemented a new project management system that resulted in a 20% increase in efficiency and productivity (Company Name, Year)
– Recognized as a top performer in the annual performance review, receiving a bonus for exceeding performance expectations (Company Name, Year)
– Successfully led a team of 10 employees to achieve a 15% increase in sales revenue for the quarter (Company Name, Year)


Robert Lee – Analyst – WXY Company – (555) 666-7777 – [email protected]

Business Support Manager Resume Objective – Examples

1. To leverage my extensive experience in business support operations to effectively manage and streamline processes, improve efficiency, and drive overall business success.
2. Seeking a Business Support Manager position where I can utilize my strong leadership skills to lead a team in providing exceptional support to internal and external stakeholders.
3. To apply my expertise in project management, budgeting, and strategic planning to effectively support business operations and contribute to achieving organizational goals.
4. Seeking a challenging role as a Business Support Manager where I can utilize my analytical skills and attention to detail to identify opportunities for process improvement and drive operational excellence.
5. To secure a position as a Business Support Manager where I can leverage my strong communication and interpersonal skills to build strong relationships with key stakeholders and ensure the smooth operation of business processes.

Business Support Manager Resume Description Examples

1. Managed a team of business support specialists to provide administrative and operational support to the sales and marketing departments.
2. Oversaw the implementation of new processes and procedures to streamline workflow and improve efficiency within the business support team.
3. Collaborated with cross-functional teams to identify and address operational challenges and develop solutions to improve overall business performance.
4. Conducted regular performance evaluations and provided coaching and feedback to team members to enhance their skills and productivity.
5. Developed and maintained relationships with key stakeholders to ensure effective communication and alignment of business support initiatives with organizational goals.

Action Verbs to Use in Business Support Manager Resume

1. Managed: Oversaw daily operations and team performance to ensure efficiency and productivity.
2. Implemented: Introduced new processes or systems to improve business support functions.
3. Coordinated: Organized and facilitated communication and collaboration between different departments or teams.
4. Analyzed: Reviewed data and metrics to identify areas for improvement and make strategic decisions.
5. Trained: Provided guidance and instruction to team members to enhance their skills and knowledge.
6. Resolved: Addressed and resolved issues or conflicts to maintain a positive working environment.
7. Developed: Created and implemented strategies for business support growth and success.
8. Monitored: Kept track of key performance indicators and progress towards goals to make informed decisions.

Mistakes to Avoid in Business Support Manager Resume

1. Failing to highlight relevant experience: Make sure to include specific examples of your experience in business support roles, such as managing a team, implementing new processes, or improving efficiency.

2. Using generic language: Avoid using generic phrases like “responsible for” or “managed team.” Instead, use specific language to describe your accomplishments and responsibilities.

3. Neglecting to showcase your skills: Be sure to highlight your skills in areas such as project management, problem-solving, communication, and leadership.

4. Including irrelevant information: Keep your resume focused on your relevant experience and skills for the business support manager role. Avoid including unrelated information that does not demonstrate your qualifications for the position.

5. Failing to tailor your resume to the job: Customize your resume for each job application by highlighting the skills and experience that are most relevant to the specific role you are applying for.

6. Not including measurable achievements: Use quantifiable metrics to demonstrate your accomplishments, such as increasing efficiency by a certain percentage or reducing costs by a specific amount.

7. Neglecting to proofread: Make sure to thoroughly proofread your resume for spelling and grammar errors, as well as consistency in formatting and style. A well-written and error-free resume will make a positive impression on potential employers.

FAQs – Business Support Manager Resume

What experience do you have in managing a team of support staff?

I have several years of experience managing a team of support staff in various roles. In my previous position as a customer service manager, I was responsible for overseeing a team of 15 support staff members. I provided training, guidance, and support to ensure that team members were equipped to handle customer inquiries and resolve issues effectively. I also implemented performance metrics and conducted regular evaluations to track team performance and identify areas for improvement. My experience in managing a team of support staff has equipped me with the skills necessary to lead and motivate a team to deliver exceptional customer service.

How do you prioritize and delegate tasks to ensure efficient support services?

Prioritizing and delegating tasks is essential for ensuring efficient support services. To prioritize tasks, I assess the urgency and importance of each task, considering deadlines and impact on overall operations. I also consider the skills and availability of team members when delegating tasks, assigning responsibilities based on individual strengths and workload. Communication is key in this process, as I clearly communicate expectations, deadlines, and provide necessary resources to support team members in completing their tasks. Regular check-ins and feedback help ensure that tasks are being completed efficiently and effectively. By effectively prioritizing and delegating tasks, I am able to streamline processes, maximize productivity, and provide timely support services to meet the needs of our organization.

Can you provide examples of successful strategies you have implemented to improve customer satisfaction and retention?

One successful strategy we have implemented to improve customer satisfaction and retention is implementing a customer feedback program. By actively seeking feedback from our customers, we are able to identify areas for improvement and address any issues they may have. This not only shows our customers that their opinions are valued, but it also allows us to make necessary changes to better meet their needs.

Another successful strategy we have implemented is focusing on providing exceptional customer service. We have trained our staff to go above and beyond to ensure that every customer interaction is positive and memorable. By providing personalized and attentive service, we have been able to build strong relationships with our customers and increase their loyalty to our brand.

Additionally, we have implemented a loyalty program to reward our repeat customers and encourage them to continue doing business with us. By offering incentives such as discounts, exclusive offers, and special promotions, we have been able to increase customer retention and keep our customers coming back for more.

Overall, by consistently seeking feedback, providing exceptional customer service, and offering incentives for loyalty, we have been able to successfully improve customer satisfaction and retention.

How do you handle challenging situations or difficult customers in a support role?

In a support role, I handle challenging situations or difficult customers by remaining calm, listening actively to their concerns, and empathizing with their frustrations. I strive to understand the root cause of their issue and work towards finding a solution that meets their needs. I also maintain a positive attitude and professional demeanor, even in the face of hostility or aggression. By staying patient, respectful, and proactive in addressing their concerns, I aim to de-escalate the situation and ensure a positive outcome for the customer.

What technical skills do you possess that are relevant to managing a business support team?

I possess a strong background in project management, which allows me to effectively plan and coordinate the activities of a business support team. Additionally, I have experience with data analysis and reporting, which enables me to track team performance and identify areas for improvement. I am also proficient in various software programs, such as Microsoft Office and CRM systems, which are essential for managing team workflows and communication. Overall, my technical skills provide me with the tools necessary to effectively lead and support a business support team in achieving their goals.

In conclusion, a well-crafted Business Support Manager resume is essential for showcasing your qualifications and experience in the field. By including a strong objective, summary, education, skills, experience, certification, awards, and achievements sections, you can effectively highlight your expertise and stand out to potential employers. Utilizing our free template can help you create a professional and polished resume that will impress hiring managers and land you the job of your dreams.

Related Administrative Role Resumes:
3rd Key HolderDesk AttendantOffice Services Clerk
3rd Key ManagerDesk ClerkOffice Services Coordinator
Acting DirectorDesk ManagerOffice Supervisor
Acting General ManagerDesk ReceptionistOffice Support Assistant
Admin AssistantDesk WorkerOffice Support
Admin ClerkDevelopment Team LeadOffice Support Specialist
AdminDialerOffice Worker
Admin SecretaryDirector Of ActivitiesOfficer In Charge
Administration AssistantDirector Of AdministrationOfficer
Administration ClerkDisability Claims ExaminerOperating Partner
Administrative AideDistribution Center AdministratorOperations Admin
Administrative Assistant Data EntryDivision LeaderOperations Administrative Assistant
Administrative Assistant InternDivision OfficerOperations Administrator
Administrative Assistant ManagerDivision PresidentOperations Assistant Manager
Administrative Assistant ReceptionistDivision SecretaryOperations Chief
Administrative Assistant To CEODivision Vice PresidentOperations Controller
Administrative Assistant To DirectorDocument AdministratorOperations Executive
Administrative AssociateDocument Control AdministratorOperations Lead
Administrative ChiefDocument ControllerOperations Leader
Administrative CoordinatorDocument ProcessorOperations Team Leader
Administrative DirectorDocumentation ManagerOrder Administrator
Administrative ExecutiveDunkin Donuts Crew MemberOutside Account Executive
Administrative InternEducation AdministratorParish Administrator
Administrative InternshipElection JudgeParish Secretary
Administrative LeadElementary School SecretaryPartner
Administrative ManagerEmail AdministratorParty Host
Administrative Office ClerkEmergency Room Unit SecretaryParty Hostess
Administrative Office ManagerEngineering Administrative AssistantPatient Access Team Lead
Administrative OfficerEngineering AdministratorPatient Account Specialist
Administrative Operations ManagerEntertainerPayroll Admin
Administrative PastorEnvironmental PlannerPayroll Administrator
Administrative Personal AssistantEvening ReceptionistPediatric Receptionist
Administrative ProfessionalExecutive AdminPension Administrator
Administrative ReceptionistExecutive Administrative AssistantPersonal Administrative Assistant
Administrative RepresentativeExecutive Administrative CoordinatorPersonnel Administrator
Administrative SecretaryExecutive Administrative SecretaryPersonnel Officer
Administrative Services AssistantExecutive AdministratorPolicy Administrator
Administrative Services CoordinatorExecutive Assistant ManagerPractice Administrator
Administrative Services ManagerExecutive Assistant To CEOPricing Administrator
Administrative SpecialistExecutive Assistant To CFOPrivacy Officer
Administrative SupervisorExecutive Assistant To DirectorProcedure Scheduler
Administrative Support AssistantExecutive Assistant To The PresidentProcess Executive
Administrative Support AssociateExecutive Assistant To Vice PresidentProcurement Administrator
Administrative Support ClerkExecutive AssociateProgram Administrator
Administrative Support CoordinatorExecutive Board MemberProgram Aide
Administrative Support PersonnelExecutive Office AssistantProgram Assistant
Administrative SupportExecutive Office ManagerProgram Facilitator
Administrative Support SpecialistExecutive ReceptionistProgram Leader
Administrative TechnicianExecutive SecretaryProgram Liaison
Administrator In TrainingFacilitatorProgram Management Intern
AdministratorFacilities AdministratorProgram Officer
Admissions AdvisorFacility AdministratorProject Administrator
Admissions CoordinatorField AdministratorProject Executive
Admissions CounselorField Office ManagerProject Management Assistant
Admissions NurseFilm Crew MemberProject Management Internship
Animal AttendantFilm CrewProject Secretary
Apparel Team LeadFirst MateProject Support Officer
Application ProcessorFounding PartnerProperty Damage Claims Adjuster
Appointment CoordinatorFront Counter ClerkPse Mail Processing Clerk
Appointment SchedulerFront Desk Administrative AssistantPublic Adjuster
Appointment SetterFront Desk AttendantPublic Administrator
Appointment SpecialistFront Desk CoordinatorPurchasing Administrator
Assistant AdministratorFront Desk LeadQuality Administrator
Assistant Center DirectorFront Desk Night AuditorQuality Assurance Administrator
Assistant Crew LeaderFront Desk SpecialistQuality Control Administrator
Assistant Executive DirectorFront Desk StaffQuality Team Lead
Assistant Front Desk ManagerFront Desk WorkerReception Technician
Assistant Golf Course SuperintendentFront End AssociateReceptionist And Administrative Assistant
Assistant Golf ProfessionalFront End ClerkReceptionist
Assistant PlannerFront Office Administrative AssistantReceptionist Secretary
Assistant Program CoordinatorFront Office AdministratorRecording Secretary
Assistant Project CoordinatorFront Office AgentRecords Administrator
Assistant SecretaryFront Office ClerkRecords Officer
Assistant Team LeadFront Office ReceptionistRegional Administrative Assistant
Assistant Technical DirectorFront Office RepresentativeRegional Administrator
Assistant TechnicianFront Office SecretaryRegional Director Of Operations
Assistant To OwnerFront Office SpecialistRegional Office Administrator
Assistant To The DirectorFront Office SupervisorRegional Sales Administrator
Assistant To The General ManagerFront Service ClerkRegional Vice President Of Operations
Assisted Living AdministratorFund AdministratorRegistrar
Associate AdministratorFuneral AttendantRegistration Coordinator
Association ExecutiveGallery AssistantResearch Administrator
AVP OperationsGallery DirectorResearch Executive
Back Office AssistantGallery HostResearch Officer
Back Office ExecutiveGallery InternReservations Agent
Back Office ManagerGeneral AdministratorReservations Specialist
Benefits AdministratorGeneral AssistantResident Service Coordinator
Bilingual Administrative AssistantGeneral CashierResidential Loan Officer
Bilingual ReceptionistGeneral DirectorRetirement Plan Administrator
Bilingual SecretaryGeneral Office AssistantSalon Receptionist
Billing ReceptionistGeneral Office ClerkSan Storage Administrator
Billing SecretaryGeneral Office ManagerScheduler
Billing Team LeadGeneral Office WorkerSchool Administrator
Board SecretaryGeneral SecretarySeasonal Team Member
Booking AgentGenius AdminSecretary Assistant
Booking CoordinatorGirl FridaySecretary Receptionist
Booking OfficerGlobal Account ExecutiveSecretary
BouncerGraduate InternSecretary Specialist
Box Office AttendantGroup Account DirectorSection Chief
Box Office CashierGroup FacilitatorSection Manager
Branch Relationship ExecutiveGuest Experience CaptainSecurity Administrator
BrazerGuest Relations RepresentativeSenior Administrative Assistant
BufferGuest Service Team LeadSenior Administrative Associate
Business Account AdministratorGuest Service Team MemberSenior Administrative Coordinator
Business Administration InternGuidance SecretarySenior Administrative Specialist
Business AssistantHall DirectorSenior Administrator
Business Management InternHangerSenior Admissions Advisor
Business Management InternshipHead Of OperationsSenior Branch Office Administrator
Business Office AdministratorHead ReceptionistSenior Business Manager
Business Office ClerkHead SecretarySenior Center Manager
Business Office CoordinatorHealthcare AdministratorSenior Clerk Typist
Business Office RepresentativeHelp Desk RepresentativeSenior Community Manager
Business OfficerHelp Desk SupervisorSenior Contract Administrator
Business SecretaryHelpdesk InternSenior Controller
Camp AdministratorHome Care AdministratorSenior Director Of Operations
Cancer RegistrarHome Health AdministratorSenior Director
Car Rental AgentHospital AdministratorSenior Minister
Case AdministratorHousing OfficerSenior Office Administrator
Case PlannerHRIS AdministratorSenior Office Assistant
Cash LeadImplementation LeadSenior Office Manager
Cash Office AdministratorIndependent Claims AdjusterSenior Officer
Cash Office ManagerInformation Management SpecialistSenior Partner
Catering Administrative AssistantInformation ReceptionistSenior Program Director
Census EnumeratorInfrastructure AdministratorSenior Project Administrator
Center AdministratorInsurance AdministratorSenior Project Director
Change Management LeadInsurance BillerSenior Project Leader
Chief Administrative OfficerInsurance Claims ProcessorSenior Receptionist
Chief Communications OfficerInsurance ExaminerSenior Recreation Leader
Chief Strategy OfficerInterim AdministratorSenior Staff Assistant
Church AdministratorInternational Account ExecutiveSenior Team Lead
City AdministratorInterpreterSenior Team Leader
Claims AgentIntramural OfficialService Desk Administrator
Claims OfficerInventory AdministratorService Desk Lead
Class RepresentativeJunior AdministratorSettlement Officer
Clerical AdministratorJunior Clinic AdministratorShift Lead
Clerical AideJunior ExecutiveShipping Administrator
ClericalLab AdministratorSite Administrator
Clerical SecretaryLead Administrative AssistantSmall Business Account Executive
Clerical SpecialistLead AdministratorSocial Media Administrator
Clerical SupportLead Assistant ManagerSpa Receptionist
Clerical WorkLead OfficerSpanish Interpreter
Clerical WorkerLead PersonSr Administrative Assistant
Clerk AssistantLead ReceptionistStaff Leader
Client Account ExecutiveLegal Word ProcessorStaff Member
Client AdministratorLegislative AideStaffing Administrator
Client AdvisorLiaison OfficerStrategic Planner
Client RepresentativeLiaisonStudent Facilitator
Client Service AssociateLicensed Insurance ProducerStudy Hall Monitor
Client Support AdministratorLicensed Loan OfficerSubcontract Administrator
Clinical Project ManagerLine LeaderSubcontracts Administrator
Clubhouse AttendantLMS AdministratorSubject Matter Expert
Collections AgentLoan CollectorSubstitute Secretary
Commercial Claims AdjusterLotus Notes AdministratorSummer Camp Director
Commercial Insurance AgentMajor Gifts OfficerSupport Lead
Commercial Loan ProcessorManagement InternSupport Team Lead
Community PlannerManagement SupportSurvey Crew Chief
Community Service CoordinatorManager Of AdministrationTarget Team Leader
Company SecretaryMaster SchedulerTeam Administrator
Compliance AdministratorMedical Office SecretaryTeam Lead
Conference AssistantMedical Office SupportTeam Leader
Conference PlannerMedical Operations OfficerTeam Worker
Confidential SecretaryMedical Practice AdministratorTechnical Administrator
Construction Loan AdministratorMedical Records AdministratorTechnical Project Lead
Contract Administrative AssistantMedical Records ReceptionistTechnical Support Executive
Contract AdministratorMeeting PlannerTechnical Support Officer
Contract ConsultantMember Technical StaffTechnical Translator
Coordinating ManagerMessaging AdministratorTelecommunications Administrator
Corporate Administrative AssistantMessengerTelephone Receptionist
Corporate AdministratorMicrostrategy AdministratorTemporary Administrative Assistant
Corporate ExecutiveMiddleware AdminTemporary Office Assistant
Corporate Management TraineeMIS AdministratorTemporary Receptionist
Corporate Office ManagerMorrison Senior LivingTest Administrator
Corporate OfficerMusic LibrarianTest Center Administrator
Corporate ReceptionistNotary Signing AgentThird Party Administrator
Corresponding SecretaryNursing Administrative AssistantTool Room Manager
Counter HelpNursing AdministratorTraining Lead
Court AdministratorOffice AdminTranscriber
Crew Leader AssistantOffice AdministrationTrust Officer
Crew ManagerOffice Administration TraineeTypist
CrewOffice Administrative AssistantUnion Organizer
Crew SchedulerOffice AdministratorUnit Secretary
Custodian of recordsOffice AideValidation Lead
Customer Service AdminOffice Assistant ManagerVice President of Administration
Data AdministratorOffice AssociateVirtual Assistant
Data Center AdministratorOffice AttendantWorkforce Administrator
Data Entry AdministratorOffice Automation ClerkZoning Administrator
Data Entry RepresentativeOffice CashierOffice Services Assistant
Data OfficerOffice DirectorDesk Assistant
Data OperatorOffice HelperOffice Services Administrator
Day Camp LeaderOffice InternDeputy Chief Of Staff
Day Support CounselorOffice LeadOffice Secretary
DE UnderwriterOffice Manager ReceptionistOffice Receptionist
Deal Desk AnalystOffice of General CounselDeployment Lead
Dental Claims ProcessorOffice of the District AttorneyDepartment Administrator
Dental Office ReceptionistOffice of the General Counsel
Dental SecretaryOffice Professional

Resume Tips

Choose the Right Format

Select a resume format that best showcases your skills and experience. Common formats include chronological, functional, and combination resumes.

Tailor Your Resume

Customize your resume for each job application by highlighting relevant skills and experiences that match the job description.

Focus on Key Sections

Include essential sections such as contact information, professional summary or objective, work experience, education, skills, and relevant certifications.

Use Clear and Concise Language

Be concise and use action verbs to describe your accomplishments and responsibilities in each job role.

Quantify Achievements

Whenever possible, quantify your achievements with numbers or percentages to demonstrate your impact in previous roles.

Highlight Transferable Skills

Emphasize transferable skills that are relevant to the job you're applying for, such as communication, problem-solving, and leadership skills.

Prioritize Readability

Ensure your resume is easy to read by using a clean and professional font, adequate white space, and bullet points for listing information.

Proofread Carefully

Avoid spelling and grammar errors by proofreading your resume multiple times or asking a trusted friend or colleague to review it.

Keep it Updated

Regularly update your resume with new experiences, skills, and accomplishments to reflect your most current qualifications.

Seek Feedback

Consider seeking feedback from career advisors, mentors, or professionals in your industry to improve your resume further.

Leave a Reply

Your email address will not be published. Required fields are marked *