Front Office Agent Resume With Samples & Examples

Front Office Agent Resume With Samples & Examples
Front Office Agent Resume Sample Format

Front Office Agent Resume: A front office agent plays a crucial role in ensuring smooth operations in a hotel or any other hospitality establishment. Crafting a well-written resume is essential to stand out in a competitive job market. In this blog post, we will provide you with a comprehensive guide on how to create an impressive front office agent resume.

Starting with the objective section, it is important to clearly state your career goals and how you can contribute to the organization. The summary section should highlight your key skills and experiences in a concise manner. Education, skills, experience, certification, awards, and achievements sections should be detailed to showcase your qualifications and accomplishments. To help you get started, we have included a sample front office agent resume template that you can use as a reference.

Front Office Agent Resume Sample

Remy LeBeau
Front Office Agent
Phone:(210) 555-7890
Email:[email protected]
Address: 2020 Maple Avenue, Brookside, FL 23456


Experienced Front Office Agent with over 5 years of customer service experience in the hospitality industry. Skilled in handling guest inquiries, check-ins, and check-outs efficiently. Proficient in using reservation systems and maintaining a professional demeanor at all times. Strong communication and problem-solving skills. Adept at multitasking and working in a fast-paced environment.


Front Office Agent
Marriott International, Inc., New York, NY
June 2018 – Present

– Greet guests upon arrival and provide exceptional customer service throughout their stay
– Check guests in and out of the hotel, ensuring accuracy of information and payment processing
– Answer phone calls and respond to guest inquiries in a professional and timely manner
– Handle guest requests and complaints, resolving issues to ensure guest satisfaction
– Collaborate with other hotel departments to coordinate guest services and amenities
– Maintain a clean and organized front desk area, including stocking supplies and keeping records up to date
– Assist with administrative tasks, such as filing paperwork and updating reservation systems
– Train new front office staff on hotel procedures and customer service standards.


Bachelor of Science in Hospitality Management
University of Nevada, Las Vegas
Las Vegas, NV

Relevant coursework:
– Hotel Operations Management
– Hospitality Marketing
– Food and Beverage Management
– Event Planning and Management

– Certified Front Desk Representative (CFDR) – American Hotel & Lodging Educational Institute, 2019


– Excellent customer service skills with a proven track record of exceeding guest expectations
– Proficient in using hotel management software and reservation systems
– Strong communication skills, both verbal and written
– Ability to multitask and prioritize tasks in a fast-paced environment
– Knowledge of front office procedures and hotel operations
– Attention to detail and accuracy in handling guest requests and reservations
– Ability to work effectively as part of a team and independently
– Proficient in Microsoft Office Suite, including Word, Excel, and Outlook
– Strong problem-solving skills and ability to handle difficult situations with professionalism and tact
– Fluent in English and Spanish, with basic knowledge of French.


– Certified Front Desk Representative (CFDR) – American Hotel & Lodging Educational Institute, 2018
– Certified Hospitality Front Office Professional (CHFOP) – American Hotel & Lodging Educational Institute, 2017

Awards & Achievements

– Employee of the Month, ABC Hotel, June 2020
– Recognized for Outstanding Customer Service, XYZ Resort, 2019
– Achieved 100% Guest Satisfaction Score for three consecutive months
– Received Certificate of Excellence for exceeding sales targets in 2018
– Completed Front Office Training Program with highest marks in class


Available upon request.

Front Office Agent Resume Objective – Examples

1. Seeking a Front Office Agent position where I can utilize my exceptional customer service skills and attention to detail to provide a positive experience for guests.
2. To secure a Front Office Agent role in a reputable hotel where I can apply my strong communication skills and ability to multitask effectively.
3. Looking for a Front Office Agent position that allows me to showcase my organizational abilities and problem-solving skills in a fast-paced environment.
4. To obtain a Front Office Agent position in a dynamic hospitality setting where I can contribute to the team’s success through my friendly demeanor and professionalism.
5. Seeking a Front Office Agent role that offers opportunities for growth and development, allowing me to further enhance my customer service expertise and hospitality knowledge.

Front Office Agent Resume Description Examples

1. Greet and welcome guests in a professional and friendly manner, ensuring a positive first impression of the hotel.
2. Answer phone calls and respond to guest inquiries, providing accurate information and assistance as needed.
3. Check guests in and out of the hotel, processing payments and ensuring all necessary paperwork is completed accurately.
4. Handle guest requests and complaints promptly and effectively, striving to exceed guest expectations and provide exceptional customer service.
5. Maintain a clean and organized front desk area, including stocking supplies and keeping the lobby area tidy and presentable at all times.

Action Verbs to Use in Front Office Agent Resume

1. Greeted: Welcomed guests and provided a friendly first impression.
2. Assisted: Helped guests with check-in, check-out, and any inquiries or requests.
3. Resolved: Addressed and solved guest issues or complaints in a timely and professional manner.
4. Managed: Oversaw reservations, room assignments, and billing processes.
5. Communicated: Interacted with guests, colleagues, and management to ensure smooth operations.
6. Coordinated: Organized schedules, events, and services to meet guest needs.
7. Maintained: Kept front desk area clean, organized, and stocked with necessary supplies.
8. Updated: Inputted and updated guest information in the hotel’s database system.
9. Provided: Offered information, recommendations, and assistance to enhance guest experience.
10. Collaborated: Worked closely with other departments to ensure seamless guest services.

Mistakes to Avoid in Front Office Agent Resume

1. Spelling and grammatical errors: Make sure to thoroughly proofread your resume to avoid any spelling or grammatical errors. These mistakes can make you appear unprofessional and careless.

2. Lack of relevant experience: Ensure that your resume highlights your relevant experience in the hospitality industry, specifically in front office operations. Include details of your responsibilities and achievements in previous roles.

3. Generic resume: Avoid using a generic resume template that does not highlight your specific skills and qualifications for a front office agent position. Tailor your resume to the job description and showcase how your experience aligns with the requirements of the role.

4. Lack of customer service skills: Front office agents are often the first point of contact for guests, so it is important to highlight your strong customer service skills on your resume. Include examples of how you have successfully handled customer inquiries and resolved issues in previous roles.

5. Failure to showcase technical skills: Front office agents are often required to use computer systems and software to manage reservations, check guests in and out, and process payments. Make sure to include any relevant technical skills or certifications on your resume to demonstrate your proficiency in these areas.

6. Missing contact information: Ensure that your contact information, including your phone number and email address, is clearly listed on your resume. This makes it easy for potential employers to reach out to you for interviews or follow-up.

7. Lack of attention to detail: Pay attention to the formatting and layout of your resume to ensure that it is easy to read and visually appealing. Use bullet points to highlight key achievements and responsibilities, and make sure that your resume is well-organized and concise.

FAQs – Front Office Agent Resume

What experience do you have working as a front office agent?

I have several years of experience working as a front office agent in various industries, including hospitality and healthcare. In these roles, I have been responsible for greeting and assisting guests, answering phone calls, scheduling appointments, and handling administrative tasks. I am proficient in using computer systems and software to manage reservations and check-in/check-out processes. I have also developed strong communication and customer service skills, allowing me to effectively interact with guests and address their needs in a professional and efficient manner. Overall, my experience as a front office agent has equipped me with the necessary skills and knowledge to excel in this role and provide exceptional service to customers.

How do you handle difficult or upset customers at the front desk?

When faced with difficult or upset customers at the front desk, it is important to remain calm, empathetic, and professional. Listen to their concerns attentively and try to understand the root of their frustration. Apologize for any inconvenience they may have experienced and assure them that you are there to help resolve the issue. Offer solutions or alternatives to address their concerns and make sure to follow through on any promises made. If necessary, involve a manager or supervisor to help mediate the situation. It is crucial to maintain a positive attitude and strive to turn a negative experience into a positive one for the customer.

Can you describe your knowledge of hotel check-in and check-out procedures?

I have a strong understanding of hotel check-in and check-out procedures. I am familiar with the typical process of checking in, which includes presenting identification, providing payment information, and receiving a room key. I also know the importance of verifying guest information and ensuring a smooth check-in experience. When it comes to check-out, I am knowledgeable about settling any outstanding charges, returning the room key, and confirming departure details. I am also aware of the importance of providing excellent customer service throughout the check-in and check-out process to ensure a positive guest experience.

How do you prioritize tasks and manage multiple responsibilities at the front desk?

Prioritizing tasks and managing multiple responsibilities at the front desk requires effective time management and organizational skills. One approach is to create a daily to-do list or schedule, outlining all tasks and responsibilities in order of importance. This allows for a clear understanding of what needs to be done first and what can be addressed later. Additionally, it is important to delegate tasks when possible and communicate with team members to ensure everyone is on the same page. Flexibility is also key, as unexpected situations may arise that require immediate attention. By staying organized, communicating effectively, and being adaptable, front desk staff can successfully prioritize tasks and manage multiple responsibilities efficiently.

What computer software programs are you proficient in using for front office duties?

I am proficient in using a variety of computer software programs for front office duties, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Suite (Docs, Sheets, Slides, Gmail), and various customer relationship management (CRM) systems. I am also familiar with booking and scheduling software, such as Microsoft Bookings or Acuity Scheduling, as well as basic accounting software like QuickBooks or FreshBooks. Additionally, I have experience with industry-specific software programs, such as property management software or electronic health records systems.

In conclusion, a well-crafted front office agent resume is essential for showcasing your skills and experience in the hospitality industry. By including a strong objective, summary, education, skills, experience, certification, awards, and achievements sections, you can effectively highlight your qualifications to potential employers. Utilizing our free template can help you create a professional and polished resume that will set you apart from other candidates. Take the time to tailor your resume to the specific job you are applying for, and you will increase your chances of landing your dream front office agent position.

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Resume Tips

Choose the Right Format

Select a resume format that best showcases your skills and experience. Common formats include chronological, functional, and combination resumes.

Tailor Your Resume

Customize your resume for each job application by highlighting relevant skills and experiences that match the job description.

Focus on Key Sections

Include essential sections such as contact information, professional summary or objective, work experience, education, skills, and relevant certifications.

Use Clear and Concise Language

Be concise and use action verbs to describe your accomplishments and responsibilities in each job role.

Quantify Achievements

Whenever possible, quantify your achievements with numbers or percentages to demonstrate your impact in previous roles.

Highlight Transferable Skills

Emphasize transferable skills that are relevant to the job you're applying for, such as communication, problem-solving, and leadership skills.

Prioritize Readability

Ensure your resume is easy to read by using a clean and professional font, adequate white space, and bullet points for listing information.

Proofread Carefully

Avoid spelling and grammar errors by proofreading your resume multiple times or asking a trusted friend or colleague to review it.

Keep it Updated

Regularly update your resume with new experiences, skills, and accomplishments to reflect your most current qualifications.

Seek Feedback

Consider seeking feedback from career advisors, mentors, or professionals in your industry to improve your resume further.

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