Front Office Supervisor Resume With Samples & Examples

Front Office Supervisor Resume: A front office supervisor plays a crucial role in ensuring smooth operations in a hotel or any other customer-facing business. Crafting a well-written resume is essential for standing out in a competitive job market. In this blog post, we will provide you with a comprehensive guide on how to create an impressive front office supervisor resume.

Starting with the objective section, you should clearly state your career goals and how you can contribute to the organization. The summary section should highlight your key qualifications and achievements in a concise manner. In the education section, list your relevant degrees and certifications. The skills section should showcase your proficiency in areas such as customer service, communication, and problem-solving.

Including details of your relevant work experience, certifications, awards, and achievements will further strengthen your resume. To help you get started, we have also included a free template for you to use as a reference.

Front Office Supervisor Resume Sample

Sue Storm
Front Office Supervisor
Phone:(502) 555-9012
Email:[email protected]
Address: 1313 Willow Court, Lakeshore, TN 12345

Summary

Experienced Front Office Supervisor with over 5 years of experience in managing daily operations, overseeing staff, and ensuring guest satisfaction at the XYZ Hotel. Skilled in handling guest inquiries, resolving issues, and coordinating with other departments. Proven track record of improving efficiency and delivering exceptional customer service.

Experience

Front Office Supervisor
Marriott International, Inc., New York, NY
June 2018 – Present

– Oversee daily operations of the front desk, including check-in/check-out procedures, guest inquiries, and reservations
– Train and mentor front desk staff on company policies and procedures
– Handle guest complaints and ensure timely resolution
– Monitor room availability and coordinate with housekeeping to ensure rooms are ready for incoming guests
– Assist with scheduling and payroll for front desk staff
– Conduct regular audits of front desk procedures to ensure compliance with company standards
– Collaborate with other departments to ensure smooth operations and guest satisfaction
– Implement new procedures to improve efficiency and guest experience

Front Desk Agent
Hilton Hotels & Resorts, Miami, FL
January 2016 – May 2018

– Greeted guests upon arrival and assisted with check-in/check-out procedures
– Answered phone calls and responded to guest inquiries
– Processed reservations and room assignments
– Handled cash and credit card transactions
– Assisted with guest requests and resolved issues in a timely manner
– Collaborated with other departments to ensure guest satisfaction
– Maintained a clean and organized front desk area
– Participated in training sessions to improve customer service skills and product knowledge

Education

Bachelor of Science in Hospitality Management
University of Nevada, Las Vegas
Las Vegas, NV
2014-2018

Relevant coursework:
– Hotel Operations Management
– Hospitality Marketing
– Revenue Management
– Food and Beverage Management

Certifications:
– Certified Front Desk Manager (CFDM)
– Certified Hospitality Supervisor (CHS)

Skills

– Proficient in Microsoft Office Suite
– Excellent communication and interpersonal skills
– Strong leadership and supervisory abilities
– Knowledge of front office operations and procedures
– Ability to multitask and prioritize tasks effectively
– Experience with scheduling and managing staff
– Customer service oriented with a focus on guest satisfaction
– Detail-oriented and organized
– Problem-solving skills
– Ability to work well under pressure and in a fast-paced environment

Certifications

– Certified Front Office Manager (CFOM) – American Hotel & Lodging Educational Institute, 2018
– Certified Hospitality Supervisor (CHS) – American Hotel & Lodging Educational Institute, 2017
– Certified Guest Service Professional (CGSP) – American Hotel & Lodging Educational Institute, 2016

Awards & Achievements

– Employee of the Month: Recognized for outstanding performance and dedication in providing exceptional customer service and leadership as a Front Office Supervisor at XYZ Hotel.
– Certificate of Excellence: Awarded for consistently exceeding performance goals and contributing to the overall success of the front office team.
– Guest Satisfaction Award: Received recognition for maintaining high levels of guest satisfaction and resolving customer issues effectively.
– Training and Development Achievement: Successfully completed advanced training programs in hospitality management, enhancing skills in leadership, communication, and problem-solving.
– Revenue Generation Award: Acknowledged for implementing strategies to increase revenue and improve operational efficiency in the front office department.

Refences

Jennifer Clark – Assistant – KLM Enterprises – (555) 444-3333 – [email protected]

Front Office Supervisor Resume Objective – Examples

1. To utilize my leadership skills and experience in managing front office operations to ensure efficient and exceptional customer service.
2. To oversee and coordinate front desk activities, including staff scheduling, training, and performance evaluation, to maintain a high level of guest satisfaction.
3. To implement and enforce front office policies and procedures to streamline operations and improve overall efficiency.
4. To collaborate with other departments to ensure seamless communication and coordination for a smooth guest experience.
5. To continuously seek opportunities for professional development and growth in order to enhance my skills and contribute to the success of the front office team.

Front Office Supervisor Resume Description Examples

1. Responsible for overseeing daily operations of the front office, including managing a team of receptionists and ensuring smooth check-in and check-out processes for guests.
2. Supervise front desk staff to ensure excellent customer service and guest satisfaction, including handling guest inquiries and resolving any issues that may arise.
3. Train new front office employees on company policies and procedures, as well as providing ongoing support and guidance to existing staff members.
4. Maintain accurate records of room availability, rates, and reservations, and assist with room assignments and upgrades as needed.
5. Collaborate with other departments to ensure seamless communication and coordination between front office operations and other hotel services.

Action Verbs to Use in Front Office Supervisor Resume

1. Managed: Oversaw daily operations of front office, including staff scheduling, guest check-in/check-out, and resolving guest issues.
2. Coordinated: Organized and facilitated communication between front office staff, housekeeping, and maintenance departments to ensure smooth operations.
3. Trained: Provided training and guidance to front office staff on customer service best practices, reservation systems, and hotel policies.
4. Implemented: Introduced new procedures and protocols to improve efficiency and guest satisfaction in the front office.
5. Resolved: Addressed guest complaints and concerns in a timely and professional manner, ensuring a positive experience for all guests.
6. Supervised: Oversaw the performance of front office staff, providing feedback and coaching to ensure high levels of customer service and productivity.
7. Collaborated: Worked closely with other departments to coordinate guest services, resolve issues, and ensure a seamless guest experience.

Mistakes to Avoid in Front Office Supervisor Resume

1. Failing to highlight relevant experience: Make sure to include any previous experience in a front office or supervisory role. This will show potential employers that you have the necessary skills and experience for the position.

2. Using a generic resume template: Avoid using a generic resume template as it may not effectively showcase your unique qualifications and experiences. Instead, tailor your resume to the specific job you are applying for.

3. Neglecting to include key skills: Be sure to include key skills such as customer service, communication, organization, and leadership on your resume. These skills are essential for a front office supervisor role.

4. Including irrelevant information: Avoid including irrelevant information on your resume, such as hobbies or personal interests. Stick to relevant work experience, skills, and qualifications.

5. Failing to proofread: Spelling and grammatical errors can make a negative impression on potential employers. Be sure to thoroughly proofread your resume before submitting it.

6. Not quantifying achievements: When listing your accomplishments, be sure to quantify them with specific numbers or percentages. This will provide concrete evidence of your success in previous roles.

7. Using a one-size-fits-all approach: Tailor your resume to each job application by highlighting the skills and experiences that are most relevant to the specific position. This will show potential employers that you have taken the time to customize your application for their company.

FAQs – Front Office Supervisor Resume

What are the key responsibilities of a Front Office Supervisor?

A Front Office Supervisor is responsible for overseeing the day-to-day operations of the front desk area in a hotel or other hospitality establishment. This includes managing a team of front desk agents, ensuring that guests are greeted and checked in efficiently, handling guest inquiries and complaints, and coordinating with other departments to ensure a smooth guest experience. The Front Office Supervisor is also responsible for training and supervising front desk staff, maintaining accurate records and reports, and ensuring that all guest information is kept confidential. Additionally, they may be responsible for managing room reservations, handling cash transactions, and assisting with other administrative tasks as needed. Overall, the key responsibilities of a Front Office Supervisor are to ensure that the front desk area operates smoothly and efficiently, and that guests receive excellent customer service throughout their stay.

What experience and qualifications are typically required for a Front Office Supervisor role?

To become a Front Office Supervisor, candidates typically need a combination of education, experience, and specific skills. A high school diploma or equivalent is usually required, along with several years of experience in a front office or customer service role. Some employers may prefer candidates with a bachelor’s degree in hospitality management or a related field.

In terms of skills, Front Office Supervisors should have strong communication and leadership abilities, as they will be responsible for managing a team of front desk staff and interacting with guests on a daily basis. They should also have excellent organizational skills, attention to detail, and the ability to multitask in a fast-paced environment. Previous experience with hotel or property management software is often preferred, as well as knowledge of basic accounting principles and customer service best practices. Overall, a successful Front Office Supervisor will have a combination of education, experience, and skills that make them well-suited for managing the front office operations of a hotel or similar establishment.

How can a Front Office Supervisor demonstrate strong leadership and communication skills on their resume?

A Front Office Supervisor can demonstrate strong leadership and communication skills on their resume by highlighting specific accomplishments and experiences that showcase their ability to effectively lead and communicate with team members. This can include examples of successfully managing and motivating staff, resolving conflicts, and implementing strategies to improve customer service. Additionally, including any relevant training or certifications in leadership and communication can further demonstrate their expertise in these areas. Overall, showcasing concrete examples of leadership and communication skills through past experiences and achievements can help a Front Office Supervisor stand out to potential employers.

What are some key achievements or accomplishments that a Front Office Supervisor can highlight on their resume?

A Front Office Supervisor can highlight several key achievements and accomplishments on their resume to showcase their skills and experience in managing front office operations. Some examples include implementing new procedures or systems that improved efficiency and customer service, successfully training and developing staff members to enhance performance and productivity, consistently meeting or exceeding revenue and occupancy goals, and effectively resolving guest complaints or issues to ensure high levels of satisfaction. Additionally, a Front Office Supervisor can highlight any awards or recognition received for outstanding performance, such as Employee of the Month or other accolades. These achievements demonstrate the candidate’s ability to lead a team, drive results, and deliver exceptional service in a front office setting.

How can a Front Office Supervisor showcase their ability to handle difficult situations and resolve conflicts effectively on their resume?

A Front Office Supervisor can showcase their ability to handle difficult situations and resolve conflicts effectively on their resume by highlighting specific examples of times when they successfully managed challenging situations in the workplace. This could include instances where they de-escalated conflicts between team members, resolved customer complaints, or implemented strategies to improve communication and teamwork within the front office. Additionally, they can mention any training or certifications they have completed in conflict resolution or customer service, as well as any positive feedback or recognition they have received for their ability to handle difficult situations effectively. By providing concrete examples and evidence of their skills in conflict resolution, a Front Office Supervisor can demonstrate their ability to handle challenging situations and effectively manage conflicts in a professional setting.

In conclusion, a well-crafted Front Office Supervisor resume is essential in showcasing your qualifications and experience in the hospitality industry. By including a strong objective, summary, education, skills, experience, certification, awards, and achievements sections, you can effectively highlight your expertise and stand out to potential employers. Utilize the free template provided to create a professional and impressive resume that will help you land your dream job as a Front Office Supervisor.