Front Desk Attendant Resume With Samples & Examples

Front Desk Attendant Resume: A front desk attendant plays a crucial role in providing excellent customer service and ensuring smooth operations in a variety of industries, including hospitality, healthcare, and retail. Crafting a standout resume is essential for landing a front desk attendant position, and it should highlight your skills, experience, and achievements in a clear and concise manner.

In this blog post, we will provide you with a comprehensive guide on how to create a winning front desk attendant resume. We will walk you through each section of the resume, including the objective, summary, education, skills, experience, certification, awards, and achievements. Additionally, we will provide you with a free template to help you get started on your resume-building journey.

Whether you are a seasoned front desk attendant looking to update your resume or a newcomer to the field, this guide will help you create a resume that stands out to potential employers. Let’s dive in!

Front Desk Attendant Resume Sample

Clint Barton
Front Desk Attendant
Phone:(407) 555-7890
Email:[email protected]
Address: 505 Walnut Avenue, Lakeview, OH 67890

Summary

Experienced front desk attendant with over 5 years of customer service experience. Skilled in managing reservations, answering phones, and providing exceptional guest service. Proficient in using reservation software and handling cash transactions. Strong communication and organizational skills. Adept at multitasking in a fast-paced environment.

Experience

Front Desk Attendant
ABC Hotel, New York, NY
June 2018 – Present

– Greet guests in a friendly and professional manner, providing excellent customer service
– Check guests in and out, handling reservations and payments accurately
– Answer phone calls and respond to guest inquiries promptly
– Assist guests with luggage and provide information about hotel amenities and local attractions
– Maintain a clean and organized front desk area
– Collaborate with housekeeping and maintenance staff to ensure guest rooms are ready for check-in
– Handle guest complaints and resolve issues in a timely and efficient manner
– Assist with administrative tasks such as filing, data entry, and preparing reports for management
– Train new front desk staff on hotel policies and procedures
– Received Employee of the Month award for outstanding performance and dedication to customer service.

Education

Bachelor of Science in Hospitality Management
University of Nevada, Las Vegas
Las Vegas, NV
2016-2020

Relevant coursework:
– Hospitality Operations Management
– Food and Beverage Management
– Hotel Revenue Management
– Event Planning and Management

Dean’s List: Fall 2018, Spring 2019, Fall 2019

Certifications:
– ServSafe Food Handler Certification
– CPR and First Aid Certification

Skills

– Excellent customer service skills with a friendly and approachable demeanor
– Proficient in using computer systems and software for booking appointments and managing guest information
– Strong communication skills, both verbal and written
– Ability to multitask and prioritize tasks in a fast-paced environment
– Knowledge of basic administrative tasks such as filing, faxing, and data entry
– Familiarity with handling cash transactions and processing payments accurately
– Ability to remain calm and professional in high-pressure situations
– Strong attention to detail and organizational skills
– Knowledge of safety and security procedures to ensure the well-being of guests and staff
– Ability to work effectively as part of a team and independently when needed

Certifications

– CPR and First Aid Certified, American Red Cross, 2020
– Food Handler’s Permit, State of California, 2019
– Customer Service Training Certificate, XYZ Training Institute, 2018

Awards & Achievements

– Employee of the Month: Awarded in January 2020 for consistently providing exceptional customer service and going above and beyond to meet guest needs.
– Perfect Attendance: Maintained a perfect attendance record for 12 consecutive months, demonstrating reliability and dedication to the job.
– Highest Guest Satisfaction Rating: Received the highest guest satisfaction rating among all front desk attendants for three consecutive quarters.

Refences

Available upon request.

Front Desk Attendant Resume Objective – Examples

1. Seeking a Front Desk Attendant position where I can utilize my exceptional customer service skills and attention to detail to provide a welcoming and efficient experience for guests.
2. To secure a Front Desk Attendant role in a dynamic hospitality environment where I can contribute my strong communication skills and ability to multitask effectively.
3. Looking for a Front Desk Attendant position that allows me to showcase my organizational skills and friendly demeanor in providing excellent service to guests.
4. To obtain a Front Desk Attendant position in a reputable hotel or resort where I can leverage my experience in handling guest inquiries and reservations.
5. Seeking a Front Desk Attendant role that offers opportunities for growth and development, allowing me to further enhance my customer service abilities and contribute to a positive guest experience.

Front Desk Attendant Resume Description Examples

1. Greet and welcome guests in a friendly and professional manner at the front desk, providing excellent customer service and answering any inquiries they may have.
2. Manage check-ins and check-outs efficiently, ensuring accurate information is recorded and payments are processed correctly.
3. Handle phone calls and emails promptly and professionally, directing inquiries to the appropriate department or staff member as needed.
4. Maintain a clean and organized front desk area, including stocking supplies and keeping the lobby area presentable for guests.
5. Assist with administrative tasks such as filing, data entry, and scheduling appointments to support the smooth operation of the front desk.

Action Verbs to Use in Front Desk Attendant Resume

1. Greeted: Welcomed guests with a friendly and professional demeanor.
2. Assisted: Provided support and assistance to guests with inquiries and requests.
3. Managed: Oversaw daily operations at the front desk, including check-ins and check-outs.
4. Scheduled: Organized appointments and reservations for guests.
5. Communicated: Effectively communicated with guests, colleagues, and management.
6. Resolved: Addressed and resolved guest complaints and issues in a timely manner.
7. Maintained: Ensured the cleanliness and organization of the front desk area.
8. Processed: Handled guest payments, check-ins, and check-outs efficiently.
9. Updated: Kept records and databases up to date with guest information.
10. Collaborated: Worked closely with other team members to provide excellent customer service.

Mistakes to Avoid in Front Desk Attendant Resume

1. Spelling and grammatical errors: Make sure to proofread your resume carefully to avoid any spelling or grammatical mistakes. These errors can make you appear unprofessional and careless.

2. Lack of relevant experience: Be sure to highlight any relevant experience you have as a front desk attendant, such as customer service skills, organization, and communication abilities.

3. Not including specific accomplishments: Don’t just list your job duties, but also include any specific accomplishments or achievements you have had in previous roles, such as improving customer satisfaction ratings or implementing a new system to streamline operations.

4. Using a generic resume template: Avoid using a generic resume template that doesn’t showcase your unique skills and experiences. Customize your resume to highlight your strengths as a front desk attendant.

5. Failing to tailor your resume to the job: Make sure to customize your resume for each job application by highlighting the skills and experiences that are most relevant to the specific front desk attendant position you are applying for.

6. Including irrelevant information: Avoid including irrelevant information on your resume, such as unrelated work experience or hobbies. Focus on showcasing your qualifications for the front desk attendant role.

7. Not including a professional summary: A professional summary at the top of your resume can help to grab the attention of hiring managers and provide a brief overview of your qualifications and experience as a front desk attendant.

FAQs – Front Desk Attendant Resume

What experience do you have working as a front desk attendant?

I have several years of experience working as a front desk attendant in various settings, including hotels, medical offices, and fitness centers. In these roles, I have gained valuable skills in customer service, communication, and organization. I am adept at handling a high volume of incoming calls, greeting guests with a friendly and professional demeanor, and managing reservations and appointments efficiently. I am also experienced in using computerized systems to check guests in and out, process payments, and provide information about services and amenities. Overall, my experience as a front desk attendant has equipped me with the necessary skills to excel in a fast-paced and customer-focused environment.

How do you handle difficult or upset guests at the front desk?

When dealing with difficult or upset guests at the front desk, it is important to remain calm, empathetic, and professional. Listen to their concerns and try to understand the root of their frustration. Apologize for any inconvenience they may have experienced and assure them that you will do your best to resolve the issue. Offer solutions or alternatives to help alleviate their dissatisfaction, such as upgrading their room or providing a discount on their stay. If necessary, involve a manager or supervisor to help mediate the situation. Remember to always maintain a positive attitude and strive to provide excellent customer service, even in challenging situations.

Can you describe your customer service skills and how you prioritize guest satisfaction?

I have strong customer service skills that are focused on creating positive interactions and resolving issues efficiently. I prioritize guest satisfaction by actively listening to their needs and concerns, responding promptly to their inquiries, and going above and beyond to exceed their expectations. I believe in providing personalized and attentive service to ensure that every guest has a memorable and enjoyable experience.

How do you handle multiple tasks and prioritize responsibilities at the front desk?

To handle multiple tasks and prioritize responsibilities at the front desk, I use a combination of time management skills and organization. I start by creating a to-do list or using a task management tool to list out all the tasks that need to be completed. I then prioritize these tasks based on urgency and importance. I also make sure to allocate specific blocks of time for each task, so that I can focus on one task at a time without feeling overwhelmed. Additionally, I communicate with my team members to delegate tasks when necessary and ask for help if needed. By staying organized, managing my time effectively, and communicating with my team, I am able to handle multiple tasks and prioritize responsibilities at the front desk efficiently.

What software or systems are you proficient in using at the front desk?

I am proficient in using a variety of software and systems at the front desk, including Microsoft Office Suite, booking and reservation systems, customer relationship management (CRM) software, and point-of-sale (POS) systems. I am also comfortable learning new software quickly and adapting to different systems as needed.

In conclusion, a well-crafted front desk attendant resume is essential for showcasing your skills and experience in the hospitality industry. By including a strong objective, summary, education, skills, experience, certification, awards, and achievements sections, you can highlight your qualifications and stand out to potential employers. Utilize the free template provided to create a professional and polished resume that will impress hiring managers and land you your dream job as a front desk attendant.