Front Desk Attendant Resume With Samples & Examples

Front Desk Attendant Resume With Samples & Examples
Front Desk Attendant Resume Sample Format

Front Desk Attendant Resume: A front desk attendant plays a crucial role in providing excellent customer service and ensuring smooth operations in a variety of industries, including hospitality, healthcare, and retail. Crafting a standout resume is essential for landing a front desk attendant position, and it should highlight your skills, experience, and achievements in a clear and concise manner.

In this blog post, we will provide you with a comprehensive guide on how to create a winning front desk attendant resume. We will walk you through each section of the resume, including the objective, summary, education, skills, experience, certification, awards, and achievements. Additionally, we will provide you with a free template to help you get started on your resume-building journey.

Whether you are a seasoned front desk attendant looking to update your resume or a newcomer to the field, this guide will help you create a resume that stands out to potential employers. Let’s dive in!

Front Desk Attendant Resume Sample

Clint Barton
Front Desk Attendant
Phone:(407) 555-7890
Email:[email protected]
Address: 505 Walnut Avenue, Lakeview, OH 67890


Experienced front desk attendant with over 5 years of customer service experience. Skilled in managing reservations, answering phones, and providing exceptional guest service. Proficient in using reservation software and handling cash transactions. Strong communication and organizational skills. Adept at multitasking in a fast-paced environment.


Front Desk Attendant
ABC Hotel, New York, NY
June 2018 – Present

– Greet guests in a friendly and professional manner, providing excellent customer service
– Check guests in and out, handling reservations and payments accurately
– Answer phone calls and respond to guest inquiries promptly
– Assist guests with luggage and provide information about hotel amenities and local attractions
– Maintain a clean and organized front desk area
– Collaborate with housekeeping and maintenance staff to ensure guest rooms are ready for check-in
– Handle guest complaints and resolve issues in a timely and efficient manner
– Assist with administrative tasks such as filing, data entry, and preparing reports for management
– Train new front desk staff on hotel policies and procedures
– Received Employee of the Month award for outstanding performance and dedication to customer service.


Bachelor of Science in Hospitality Management
University of Nevada, Las Vegas
Las Vegas, NV

Relevant coursework:
– Hospitality Operations Management
– Food and Beverage Management
– Hotel Revenue Management
– Event Planning and Management

Dean’s List: Fall 2018, Spring 2019, Fall 2019

– ServSafe Food Handler Certification
– CPR and First Aid Certification


– Excellent customer service skills with a friendly and approachable demeanor
– Proficient in using computer systems and software for booking appointments and managing guest information
– Strong communication skills, both verbal and written
– Ability to multitask and prioritize tasks in a fast-paced environment
– Knowledge of basic administrative tasks such as filing, faxing, and data entry
– Familiarity with handling cash transactions and processing payments accurately
– Ability to remain calm and professional in high-pressure situations
– Strong attention to detail and organizational skills
– Knowledge of safety and security procedures to ensure the well-being of guests and staff
– Ability to work effectively as part of a team and independently when needed


– CPR and First Aid Certified, American Red Cross, 2020
– Food Handler’s Permit, State of California, 2019
– Customer Service Training Certificate, XYZ Training Institute, 2018

Awards & Achievements

– Employee of the Month: Awarded in January 2020 for consistently providing exceptional customer service and going above and beyond to meet guest needs.
– Perfect Attendance: Maintained a perfect attendance record for 12 consecutive months, demonstrating reliability and dedication to the job.
– Highest Guest Satisfaction Rating: Received the highest guest satisfaction rating among all front desk attendants for three consecutive quarters.


Available upon request.

Front Desk Attendant Resume Objective – Examples

1. Seeking a Front Desk Attendant position where I can utilize my exceptional customer service skills and attention to detail to provide a welcoming and efficient experience for guests.
2. To secure a Front Desk Attendant role in a dynamic hospitality environment where I can contribute my strong communication skills and ability to multitask effectively.
3. Looking for a Front Desk Attendant position that allows me to showcase my organizational skills and friendly demeanor in providing excellent service to guests.
4. To obtain a Front Desk Attendant position in a reputable hotel or resort where I can leverage my experience in handling guest inquiries and reservations.
5. Seeking a Front Desk Attendant role that offers opportunities for growth and development, allowing me to further enhance my customer service abilities and contribute to a positive guest experience.

Front Desk Attendant Resume Description Examples

1. Greet and welcome guests in a friendly and professional manner at the front desk, providing excellent customer service and answering any inquiries they may have.
2. Manage check-ins and check-outs efficiently, ensuring accurate information is recorded and payments are processed correctly.
3. Handle phone calls and emails promptly and professionally, directing inquiries to the appropriate department or staff member as needed.
4. Maintain a clean and organized front desk area, including stocking supplies and keeping the lobby area presentable for guests.
5. Assist with administrative tasks such as filing, data entry, and scheduling appointments to support the smooth operation of the front desk.

Action Verbs to Use in Front Desk Attendant Resume

1. Greeted: Welcomed guests with a friendly and professional demeanor.
2. Assisted: Provided support and assistance to guests with inquiries and requests.
3. Managed: Oversaw daily operations at the front desk, including check-ins and check-outs.
4. Scheduled: Organized appointments and reservations for guests.
5. Communicated: Effectively communicated with guests, colleagues, and management.
6. Resolved: Addressed and resolved guest complaints and issues in a timely manner.
7. Maintained: Ensured the cleanliness and organization of the front desk area.
8. Processed: Handled guest payments, check-ins, and check-outs efficiently.
9. Updated: Kept records and databases up to date with guest information.
10. Collaborated: Worked closely with other team members to provide excellent customer service.

Mistakes to Avoid in Front Desk Attendant Resume

1. Spelling and grammatical errors: Make sure to proofread your resume carefully to avoid any spelling or grammatical mistakes. These errors can make you appear unprofessional and careless.

2. Lack of relevant experience: Be sure to highlight any relevant experience you have as a front desk attendant, such as customer service skills, organization, and communication abilities.

3. Not including specific accomplishments: Don’t just list your job duties, but also include any specific accomplishments or achievements you have had in previous roles, such as improving customer satisfaction ratings or implementing a new system to streamline operations.

4. Using a generic resume template: Avoid using a generic resume template that doesn’t showcase your unique skills and experiences. Customize your resume to highlight your strengths as a front desk attendant.

5. Failing to tailor your resume to the job: Make sure to customize your resume for each job application by highlighting the skills and experiences that are most relevant to the specific front desk attendant position you are applying for.

6. Including irrelevant information: Avoid including irrelevant information on your resume, such as unrelated work experience or hobbies. Focus on showcasing your qualifications for the front desk attendant role.

7. Not including a professional summary: A professional summary at the top of your resume can help to grab the attention of hiring managers and provide a brief overview of your qualifications and experience as a front desk attendant.

FAQs – Front Desk Attendant Resume

What experience do you have working as a front desk attendant?

I have several years of experience working as a front desk attendant in various settings, including hotels, medical offices, and fitness centers. In these roles, I have gained valuable skills in customer service, communication, and organization. I am adept at handling a high volume of incoming calls, greeting guests with a friendly and professional demeanor, and managing reservations and appointments efficiently. I am also experienced in using computerized systems to check guests in and out, process payments, and provide information about services and amenities. Overall, my experience as a front desk attendant has equipped me with the necessary skills to excel in a fast-paced and customer-focused environment.

How do you handle difficult or upset guests at the front desk?

When dealing with difficult or upset guests at the front desk, it is important to remain calm, empathetic, and professional. Listen to their concerns and try to understand the root of their frustration. Apologize for any inconvenience they may have experienced and assure them that you will do your best to resolve the issue. Offer solutions or alternatives to help alleviate their dissatisfaction, such as upgrading their room or providing a discount on their stay. If necessary, involve a manager or supervisor to help mediate the situation. Remember to always maintain a positive attitude and strive to provide excellent customer service, even in challenging situations.

Can you describe your customer service skills and how you prioritize guest satisfaction?

I have strong customer service skills that are focused on creating positive interactions and resolving issues efficiently. I prioritize guest satisfaction by actively listening to their needs and concerns, responding promptly to their inquiries, and going above and beyond to exceed their expectations. I believe in providing personalized and attentive service to ensure that every guest has a memorable and enjoyable experience.

How do you handle multiple tasks and prioritize responsibilities at the front desk?

To handle multiple tasks and prioritize responsibilities at the front desk, I use a combination of time management skills and organization. I start by creating a to-do list or using a task management tool to list out all the tasks that need to be completed. I then prioritize these tasks based on urgency and importance. I also make sure to allocate specific blocks of time for each task, so that I can focus on one task at a time without feeling overwhelmed. Additionally, I communicate with my team members to delegate tasks when necessary and ask for help if needed. By staying organized, managing my time effectively, and communicating with my team, I am able to handle multiple tasks and prioritize responsibilities at the front desk efficiently.

What software or systems are you proficient in using at the front desk?

I am proficient in using a variety of software and systems at the front desk, including Microsoft Office Suite, booking and reservation systems, customer relationship management (CRM) software, and point-of-sale (POS) systems. I am also comfortable learning new software quickly and adapting to different systems as needed.

In conclusion, a well-crafted front desk attendant resume is essential for showcasing your skills and experience in the hospitality industry. By including a strong objective, summary, education, skills, experience, certification, awards, and achievements sections, you can highlight your qualifications and stand out to potential employers. Utilize the free template provided to create a professional and polished resume that will impress hiring managers and land you your dream job as a front desk attendant.

Related Administrative Role Resumes:
3rd Key HolderDesk AttendantOffice Services Clerk
3rd Key ManagerDesk ClerkOffice Services Coordinator
Acting DirectorDesk ManagerOffice Supervisor
Acting General ManagerDesk ReceptionistOffice Support Assistant
Admin AssistantDesk WorkerOffice Support
Admin ClerkDevelopment Team LeadOffice Support Specialist
AdminDialerOffice Worker
Admin SecretaryDirector Of ActivitiesOfficer In Charge
Administration AssistantDirector Of AdministrationOfficer
Administration ClerkDisability Claims ExaminerOperating Partner
Administrative AideDistribution Center AdministratorOperations Admin
Administrative Assistant Data EntryDivision LeaderOperations Administrative Assistant
Administrative Assistant InternDivision OfficerOperations Administrator
Administrative Assistant ManagerDivision PresidentOperations Assistant Manager
Administrative Assistant ReceptionistDivision SecretaryOperations Chief
Administrative Assistant To CEODivision Vice PresidentOperations Controller
Administrative Assistant To DirectorDocument AdministratorOperations Executive
Administrative AssociateDocument Control AdministratorOperations Lead
Administrative ChiefDocument ControllerOperations Leader
Administrative CoordinatorDocument ProcessorOperations Team Leader
Administrative DirectorDocumentation ManagerOrder Administrator
Administrative ExecutiveDunkin Donuts Crew MemberOutside Account Executive
Administrative InternEducation AdministratorParish Administrator
Administrative InternshipElection JudgeParish Secretary
Administrative LeadElementary School SecretaryPartner
Administrative ManagerEmail AdministratorParty Host
Administrative Office ClerkEmergency Room Unit SecretaryParty Hostess
Administrative Office ManagerEngineering Administrative AssistantPatient Access Team Lead
Administrative OfficerEngineering AdministratorPatient Account Specialist
Administrative Operations ManagerEntertainerPayroll Admin
Administrative PastorEnvironmental PlannerPayroll Administrator
Administrative Personal AssistantEvening ReceptionistPediatric Receptionist
Administrative ProfessionalExecutive AdminPension Administrator
Administrative ReceptionistExecutive Administrative AssistantPersonal Administrative Assistant
Administrative RepresentativeExecutive Administrative CoordinatorPersonnel Administrator
Administrative SecretaryExecutive Administrative SecretaryPersonnel Officer
Administrative Services AssistantExecutive AdministratorPolicy Administrator
Administrative Services CoordinatorExecutive Assistant ManagerPractice Administrator
Administrative Services ManagerExecutive Assistant To CEOPricing Administrator
Administrative SpecialistExecutive Assistant To CFOPrivacy Officer
Administrative SupervisorExecutive Assistant To DirectorProcedure Scheduler
Administrative Support AssistantExecutive Assistant To The PresidentProcess Executive
Administrative Support AssociateExecutive Assistant To Vice PresidentProcurement Administrator
Administrative Support ClerkExecutive AssociateProgram Administrator
Administrative Support CoordinatorExecutive Board MemberProgram Aide
Administrative Support PersonnelExecutive Office AssistantProgram Assistant
Administrative SupportExecutive Office ManagerProgram Facilitator
Administrative Support SpecialistExecutive ReceptionistProgram Leader
Administrative TechnicianExecutive SecretaryProgram Liaison
Administrator In TrainingFacilitatorProgram Management Intern
AdministratorFacilities AdministratorProgram Officer
Admissions AdvisorFacility AdministratorProject Administrator
Admissions CoordinatorField AdministratorProject Executive
Admissions CounselorField Office ManagerProject Management Assistant
Admissions NurseFilm Crew MemberProject Management Internship
Animal AttendantFilm CrewProject Secretary
Apparel Team LeadFirst MateProject Support Officer
Application ProcessorFounding PartnerProperty Damage Claims Adjuster
Appointment CoordinatorFront Counter ClerkPse Mail Processing Clerk
Appointment SchedulerFront Desk Administrative AssistantPublic Adjuster
Appointment SetterFront Desk AttendantPublic Administrator
Appointment SpecialistFront Desk CoordinatorPurchasing Administrator
Assistant AdministratorFront Desk LeadQuality Administrator
Assistant Center DirectorFront Desk Night AuditorQuality Assurance Administrator
Assistant Crew LeaderFront Desk SpecialistQuality Control Administrator
Assistant Executive DirectorFront Desk StaffQuality Team Lead
Assistant Front Desk ManagerFront Desk WorkerReception Technician
Assistant Golf Course SuperintendentFront End AssociateReceptionist And Administrative Assistant
Assistant Golf ProfessionalFront End ClerkReceptionist
Assistant PlannerFront Office Administrative AssistantReceptionist Secretary
Assistant Program CoordinatorFront Office AdministratorRecording Secretary
Assistant Project CoordinatorFront Office AgentRecords Administrator
Assistant SecretaryFront Office ClerkRecords Officer
Assistant Team LeadFront Office ReceptionistRegional Administrative Assistant
Assistant Technical DirectorFront Office RepresentativeRegional Administrator
Assistant TechnicianFront Office SecretaryRegional Director Of Operations
Assistant To OwnerFront Office SpecialistRegional Office Administrator
Assistant To The DirectorFront Office SupervisorRegional Sales Administrator
Assistant To The General ManagerFront Service ClerkRegional Vice President Of Operations
Assisted Living AdministratorFund AdministratorRegistrar
Associate AdministratorFuneral AttendantRegistration Coordinator
Association ExecutiveGallery AssistantResearch Administrator
AVP OperationsGallery DirectorResearch Executive
Back Office AssistantGallery HostResearch Officer
Back Office ExecutiveGallery InternReservations Agent
Back Office ManagerGeneral AdministratorReservations Specialist
Benefits AdministratorGeneral AssistantResident Service Coordinator
Bilingual Administrative AssistantGeneral CashierResidential Loan Officer
Bilingual ReceptionistGeneral DirectorRetirement Plan Administrator
Bilingual SecretaryGeneral Office AssistantSalon Receptionist
Billing ReceptionistGeneral Office ClerkSan Storage Administrator
Billing SecretaryGeneral Office ManagerScheduler
Billing Team LeadGeneral Office WorkerSchool Administrator
Board SecretaryGeneral SecretarySeasonal Team Member
Booking AgentGenius AdminSecretary Assistant
Booking CoordinatorGirl FridaySecretary Receptionist
Booking OfficerGlobal Account ExecutiveSecretary
BouncerGraduate InternSecretary Specialist
Box Office AttendantGroup Account DirectorSection Chief
Box Office CashierGroup FacilitatorSection Manager
Branch Relationship ExecutiveGuest Experience CaptainSecurity Administrator
BrazerGuest Relations RepresentativeSenior Administrative Assistant
BufferGuest Service Team LeadSenior Administrative Associate
Business Account AdministratorGuest Service Team MemberSenior Administrative Coordinator
Business Administration InternGuidance SecretarySenior Administrative Specialist
Business AssistantHall DirectorSenior Administrator
Business Management InternHangerSenior Admissions Advisor
Business Management InternshipHead Of OperationsSenior Branch Office Administrator
Business Office AdministratorHead ReceptionistSenior Business Manager
Business Office ClerkHead SecretarySenior Center Manager
Business Office CoordinatorHealthcare AdministratorSenior Clerk Typist
Business Office RepresentativeHelp Desk RepresentativeSenior Community Manager
Business OfficerHelp Desk SupervisorSenior Contract Administrator
Business SecretaryHelpdesk InternSenior Controller
Camp AdministratorHome Care AdministratorSenior Director Of Operations
Cancer RegistrarHome Health AdministratorSenior Director
Car Rental AgentHospital AdministratorSenior Minister
Case AdministratorHousing OfficerSenior Office Administrator
Case PlannerHRIS AdministratorSenior Office Assistant
Cash LeadImplementation LeadSenior Office Manager
Cash Office AdministratorIndependent Claims AdjusterSenior Officer
Cash Office ManagerInformation Management SpecialistSenior Partner
Catering Administrative AssistantInformation ReceptionistSenior Program Director
Census EnumeratorInfrastructure AdministratorSenior Project Administrator
Center AdministratorInsurance AdministratorSenior Project Director
Change Management LeadInsurance BillerSenior Project Leader
Chief Administrative OfficerInsurance Claims ProcessorSenior Receptionist
Chief Communications OfficerInsurance ExaminerSenior Recreation Leader
Chief Strategy OfficerInterim AdministratorSenior Staff Assistant
Church AdministratorInternational Account ExecutiveSenior Team Lead
City AdministratorInterpreterSenior Team Leader
Claims AgentIntramural OfficialService Desk Administrator
Claims OfficerInventory AdministratorService Desk Lead
Class RepresentativeJunior AdministratorSettlement Officer
Clerical AdministratorJunior Clinic AdministratorShift Lead
Clerical AideJunior ExecutiveShipping Administrator
ClericalLab AdministratorSite Administrator
Clerical SecretaryLead Administrative AssistantSmall Business Account Executive
Clerical SpecialistLead AdministratorSocial Media Administrator
Clerical SupportLead Assistant ManagerSpa Receptionist
Clerical WorkLead OfficerSpanish Interpreter
Clerical WorkerLead PersonSr Administrative Assistant
Clerk AssistantLead ReceptionistStaff Leader
Client Account ExecutiveLegal Word ProcessorStaff Member
Client AdministratorLegislative AideStaffing Administrator
Client AdvisorLiaison OfficerStrategic Planner
Client RepresentativeLiaisonStudent Facilitator
Client Service AssociateLicensed Insurance ProducerStudy Hall Monitor
Client Support AdministratorLicensed Loan OfficerSubcontract Administrator
Clinical Project ManagerLine LeaderSubcontracts Administrator
Clubhouse AttendantLMS AdministratorSubject Matter Expert
Collections AgentLoan CollectorSubstitute Secretary
Commercial Claims AdjusterLotus Notes AdministratorSummer Camp Director
Commercial Insurance AgentMajor Gifts OfficerSupport Lead
Commercial Loan ProcessorManagement InternSupport Team Lead
Community PlannerManagement SupportSurvey Crew Chief
Community Service CoordinatorManager Of AdministrationTarget Team Leader
Company SecretaryMaster SchedulerTeam Administrator
Compliance AdministratorMedical Office SecretaryTeam Lead
Conference AssistantMedical Office SupportTeam Leader
Conference PlannerMedical Operations OfficerTeam Worker
Confidential SecretaryMedical Practice AdministratorTechnical Administrator
Construction Loan AdministratorMedical Records AdministratorTechnical Project Lead
Contract Administrative AssistantMedical Records ReceptionistTechnical Support Executive
Contract AdministratorMeeting PlannerTechnical Support Officer
Contract ConsultantMember Technical StaffTechnical Translator
Coordinating ManagerMessaging AdministratorTelecommunications Administrator
Corporate Administrative AssistantMessengerTelephone Receptionist
Corporate AdministratorMicrostrategy AdministratorTemporary Administrative Assistant
Corporate ExecutiveMiddleware AdminTemporary Office Assistant
Corporate Management TraineeMIS AdministratorTemporary Receptionist
Corporate Office ManagerMorrison Senior LivingTest Administrator
Corporate OfficerMusic LibrarianTest Center Administrator
Corporate ReceptionistNotary Signing AgentThird Party Administrator
Corresponding SecretaryNursing Administrative AssistantTool Room Manager
Counter HelpNursing AdministratorTraining Lead
Court AdministratorOffice AdminTranscriber
Crew Leader AssistantOffice AdministrationTrust Officer
Crew ManagerOffice Administration TraineeTypist
CrewOffice Administrative AssistantUnion Organizer
Crew SchedulerOffice AdministratorUnit Secretary
Custodian of recordsOffice AideValidation Lead
Customer Service AdminOffice Assistant ManagerVice President of Administration
Data AdministratorOffice AssociateVirtual Assistant
Data Center AdministratorOffice AttendantWorkforce Administrator
Data Entry AdministratorOffice Automation ClerkZoning Administrator
Data Entry RepresentativeOffice CashierOffice Services Assistant
Data OfficerOffice DirectorDesk Assistant
Data OperatorOffice HelperOffice Services Administrator
Day Camp LeaderOffice InternDeputy Chief Of Staff
Day Support CounselorOffice LeadOffice Secretary
DE UnderwriterOffice Manager ReceptionistOffice Receptionist
Deal Desk AnalystOffice of General CounselDeployment Lead
Dental Claims ProcessorOffice of the District AttorneyDepartment Administrator
Dental Office ReceptionistOffice of the General Counsel
Dental SecretaryOffice Professional

Resume Tips

Choose the Right Format

Select a resume format that best showcases your skills and experience. Common formats include chronological, functional, and combination resumes.

Tailor Your Resume

Customize your resume for each job application by highlighting relevant skills and experiences that match the job description.

Focus on Key Sections

Include essential sections such as contact information, professional summary or objective, work experience, education, skills, and relevant certifications.

Use Clear and Concise Language

Be concise and use action verbs to describe your accomplishments and responsibilities in each job role.

Quantify Achievements

Whenever possible, quantify your achievements with numbers or percentages to demonstrate your impact in previous roles.

Highlight Transferable Skills

Emphasize transferable skills that are relevant to the job you're applying for, such as communication, problem-solving, and leadership skills.

Prioritize Readability

Ensure your resume is easy to read by using a clean and professional font, adequate white space, and bullet points for listing information.

Proofread Carefully

Avoid spelling and grammar errors by proofreading your resume multiple times or asking a trusted friend or colleague to review it.

Keep it Updated

Regularly update your resume with new experiences, skills, and accomplishments to reflect your most current qualifications.

Seek Feedback

Consider seeking feedback from career advisors, mentors, or professionals in your industry to improve your resume further.

Leave a Reply

Your email address will not be published. Required fields are marked *