Front Desk Lead Resume With Samples & Examples

Front Desk Lead Resume: A front desk lead plays a crucial role in ensuring smooth operations at the front desk of a business or organization. To land a job in this role, having a well-crafted resume is essential. In this blog post, we will provide you with a comprehensive guide on how to create a standout front desk lead resume.

Starting with the objective section, your resume should clearly state your career goals and how you plan to contribute to the organization as a front desk lead. The summary section should highlight your key skills and qualifications that make you a suitable candidate for the position.

In the education section, list any relevant degrees or certifications that you have obtained. The skills section should showcase your proficiency in areas such as customer service, communication, and organization. In the experience section, detail your previous work experience in front desk or customer service roles. Lastly, include any certifications, awards, or achievements that demonstrate your excellence in the field.

To help you get started, we have also included a free template for you to use as a guide.

Front Desk Lead Resume Sample

Bruce Banner
Front Desk Lead
Phone:(210) 555-7890
Email:[email protected]
Address: 789 Oak Avenue, Lakeside, NY 45678

Summary

Experienced Front Desk Lead with over 5 years of experience in hospitality industry. Managed a team of 10 front desk agents at XYZ Hotel, ensuring smooth check-in/check-out process and resolving guest issues promptly. Proficient in property management systems and skilled in providing exceptional customer service. Adept at handling high-pressure situations and maintaining a positive attitude.

Experience

Front Desk Lead
Marriott International, Inc., New York, NY
June 2018 – Present

– Oversee daily operations of the front desk, including check-in/check-out procedures, guest inquiries, and room assignments
– Train new front desk staff on company policies and procedures, ensuring a smooth onboarding process
– Handle escalated guest issues and provide resolutions in a timely and professional manner
– Collaborate with other departments to ensure seamless guest experiences throughout their stay
– Manage room inventory and reservations to maximize occupancy and revenue
– Conduct regular audits to ensure accuracy of guest accounts and billing information
– Assist in scheduling and coordinating front desk staff to ensure adequate coverage during peak hours
– Implement new strategies to improve guest satisfaction scores and increase repeat business

Front Desk Agent
Hilton Hotels & Resorts, Chicago, IL
January 2016 – May 2018

– Greeted guests upon arrival and assisted with check-in/check-out procedures
– Answered phone calls and responded to guest inquiries in a courteous and efficient manner
– Processed payments and handled cash transactions accurately
– Assisted guests with luggage and provided directions to local attractions and restaurants
– Collaborated with housekeeping and maintenance staff to ensure guest rooms were clean and well-maintained
– Participated in training sessions to improve customer service skills and product knowledge
– Resolved guest complaints and issues to ensure a positive experience for all guests
– Maintained a clean and organized front desk area to create a welcoming atmosphere for guests

Education

Bachelor of Science in Hospitality Management
University of Nevada, Las Vegas
Las Vegas, NV
2015-2019

Relevant coursework:
– Hotel Operations Management
– Food and Beverage Management
– Event Planning and Management
– Hospitality Marketing

Certifications:
– Certified Front Desk Manager (CFDM)
– ServSafe Food Handler Certification

Skills

– Excellent customer service skills
– Proficient in Microsoft Office Suite
– Strong communication and interpersonal abilities
– Ability to multitask and prioritize tasks effectively
– Experience with scheduling appointments and managing calendars
– Knowledge of basic office equipment and procedures
– Ability to work well under pressure and in a fast-paced environment
– Strong problem-solving skills
– Attention to detail and accuracy
– Ability to work independently and as part of a team

Certifications

– Certified Front Desk Manager (CFDM) – American Hotel & Lodging Educational Institute, 2018
– Certified Hospitality Supervisor (CHS) – American Hotel & Lodging Educational Institute, 2017
– Certified Guest Service Professional (CGSP) – American Hotel & Lodging Educational Institute, 2016

Awards & Achievements

– Employee of the Month, ABC Hotel, June 2019
– Recognized for outstanding customer service and problem-solving skills
– Successfully trained and mentored new front desk staff members
– Achieved a 95% satisfaction rate on guest surveys for the past year
– Implemented a new check-in system that improved efficiency by 20%

Refences

Available upon request.

Front Desk Lead Resume Objective – Examples

1. To utilize my strong leadership skills and experience in customer service to effectively manage and supervise front desk operations in a dynamic and fast-paced environment.
2. To enhance guest satisfaction and streamline front desk processes by implementing efficient procedures and providing exceptional service.
3. To lead a team of front desk staff in delivering top-notch customer service and ensuring a smooth check-in/check-out process for guests.
4. To contribute to the success of the hotel by effectively managing front desk operations, resolving guest issues, and maintaining a positive and welcoming atmosphere.
5. To leverage my organizational skills and attention to detail to oversee front desk activities and ensure a high level of customer satisfaction.

Front Desk Lead Resume Description Examples

1. Front Desk Lead with over 5 years of experience in managing front desk operations, including scheduling appointments, greeting guests, and handling customer inquiries. Skilled in providing exceptional customer service and resolving issues in a timely and professional manner.

2. Experienced Front Desk Lead with a proven track record of supervising a team of front desk staff, ensuring smooth operations and efficient customer service. Proficient in using booking software, handling cash transactions, and maintaining a clean and organized front desk area.

3. Detail-oriented Front Desk Lead with strong communication and organizational skills. Able to multitask and prioritize tasks effectively in a fast-paced environment. Experienced in training new front desk staff and implementing policies and procedures to improve efficiency.

4. Results-driven Front Desk Lead with a passion for delivering excellent customer service. Skilled in managing guest check-ins and check-outs, handling reservations, and resolving guest complaints. Proficient in using Microsoft Office Suite and other front desk software.

5. Dedicated Front Desk Lead with a friendly and professional demeanor. Experienced in managing a high-volume front desk, coordinating staff schedules, and ensuring a positive guest experience. Strong problem-solving skills and ability to work well under pressure.

Action Verbs to Use in Front Desk Lead Resume

1. Managed: Oversaw daily operations of the front desk, including scheduling, training, and supervising staff.
2. Coordinated: Organized and facilitated communication between front desk staff, management, and other departments.
3. Implemented: Introduced new procedures and protocols to improve efficiency and customer service at the front desk.
4. Resolved: Addressed and resolved customer complaints and issues in a timely and professional manner.
5. Trained: Provided training and guidance to front desk staff on customer service best practices and company policies.
6. Scheduled: Created and maintained staff schedules to ensure adequate coverage at the front desk during peak hours.
7. Communicated: Effectively communicated with guests, staff, and management to ensure a smooth and positive experience at the front desk.
8. Supervised: Oversaw the performance of front desk staff, providing feedback and guidance as needed to ensure high-quality service.

Mistakes to Avoid in Front Desk Lead Resume

1. Including irrelevant information: Make sure to only include relevant experience, skills, and qualifications that are directly related to the front desk lead position. Avoid including unrelated job experiences or skills that do not pertain to the role.

2. Using a generic resume template: Avoid using a generic resume template that does not highlight your specific qualifications for the front desk lead position. Customize your resume to showcase your relevant experience and skills.

3. Failing to highlight leadership experience: As a front desk lead, it is important to showcase your leadership skills and experience. Make sure to highlight any previous leadership roles or responsibilities you have held in past positions.

4. Neglecting to include customer service experience: Customer service is a key aspect of the front desk lead role. Make sure to highlight any previous customer service experience you have, as well as any specific examples of how you have provided excellent customer service in the past.

5. Not including relevant certifications or training: If you have any relevant certifications or training that are applicable to the front desk lead position, make sure to include them on your resume. This can help demonstrate your qualifications and expertise in the field.

6. Failing to proofread for errors: It is important to thoroughly proofread your resume for any spelling or grammatical errors. Mistakes can make a negative impression on potential employers and detract from your qualifications for the position.

7. Not tailoring your resume to the specific job posting: Make sure to customize your resume for each front desk lead position you apply for. Highlight the skills and experience that are most relevant to the job posting to increase your chances of landing an interview.

FAQs – Front Desk Lead Resume

What experience do you have working in a front desk role?

I have several years of experience working in a front desk role. I have worked in various industries, including hospitality, healthcare, and retail. In these roles, I have gained valuable experience in customer service, multitasking, and problem-solving. I am comfortable interacting with a diverse range of individuals and handling a high volume of inquiries and requests. I am proficient in using various software programs and systems to manage appointments, process payments, and maintain accurate records. Overall, my experience in front desk roles has equipped me with the skills and knowledge necessary to excel in this position.

How do you handle difficult or upset customers at the front desk?

When faced with difficult or upset customers at the front desk, it is important to remain calm, empathetic, and professional. Listen to their concerns attentively and try to understand the root of their frustration. Apologize for any inconvenience they may have experienced and assure them that you are there to help resolve the issue. Offer solutions or alternatives to address their concerns and make sure to follow through on any promises made. If necessary, involve a manager or supervisor to help mediate the situation. It is crucial to maintain a positive attitude and strive to turn a negative experience into a positive one for the customer.

Can you provide an example of a time when you had to multitask and prioritize tasks at the front desk?

One example of a time when I had to multitask and prioritize tasks at the front desk was during a busy check-in period at a hotel. I had multiple guests waiting to check in, phone calls coming in, and a colleague needing assistance with a guest issue. In order to effectively manage the situation, I quickly assessed the urgency of each task and prioritized accordingly. I greeted and checked in guests efficiently while answering phone calls and addressing my colleague’s request. By staying organized and focused, I was able to handle all tasks effectively and provide excellent customer service to all guests.

How do you ensure that all front desk operations run smoothly and efficiently?

To ensure that all front desk operations run smoothly and efficiently, we implement several strategies. First, we provide thorough training to our front desk staff to ensure they have the necessary skills and knowledge to perform their duties effectively. We also have clear and detailed procedures in place for handling check-ins, check-outs, reservations, and other tasks. Additionally, we utilize technology such as property management systems to streamline processes and minimize errors. Regular communication and feedback sessions with our front desk team help us identify any issues or areas for improvement and address them promptly. Finally, we prioritize excellent customer service and empower our staff to resolve any issues or concerns that may arise quickly and effectively. By implementing these strategies, we can ensure that our front desk operations run smoothly and efficiently, providing a positive experience for our guests.

What software or systems are you proficient in using at the front desk?

I am proficient in using a variety of software and systems at the front desk, including Microsoft Office Suite, booking and reservation systems, customer relationship management (CRM) software, and point-of-sale (POS) systems. I am also comfortable learning new software quickly and adapting to different systems as needed.

In conclusion, a well-crafted front desk lead resume is essential for showcasing your skills and experience in the hospitality industry. By including a strong objective, summary, education, skills, experience, certification, awards, and achievements sections, you can effectively highlight your qualifications to potential employers. Use the free template provided to create a professional and eye-catching resume that will help you stand out from the competition and land your dream job as a front desk lead.