Receptionist Secretary Resume With Samples & Examples

Receptionist Secretary Resume With Samples & Examples
Receptionist Secretary Resume Sample Format

Receptionist Secretary Resume: A receptionist secretary plays a crucial role in ensuring the smooth operation of an office or organization. Crafting a well-written resume is essential to stand out in a competitive job market. In this blog post, we will provide you with a comprehensive guide on how to create a professional receptionist secretary resume.

Starting with the objective section, you will learn how to effectively communicate your career goals and aspirations. The summary section will allow you to highlight your key qualifications and experience in a concise manner. Moving on to the education and skills sections, we will show you how to showcase your relevant qualifications and abilities.

Additionally, we will provide examples of how to detail your work experience, certifications, awards, and achievements to impress potential employers. Lastly, we will offer a free template to help you get started on creating your own standout resume.

Receptionist Secretary Resume Sample

Receptionist Secretary
Phone:(718) 555-3456
Email:[email protected]
Address: 707 Pinecrest Drive, Sunnyside, CA 12345


Experienced receptionist secretary with over 5 years of experience in managing front desk operations, scheduling appointments, and providing administrative support. Proficient in Microsoft Office Suite and skilled in handling multiple phone lines. Known for exceptional customer service and strong organizational skills. Previous employers include ABC Company and XYZ Corporation.


Receptionist Secretary
ABC Company, New York, NY
January 2018 – Present

– Greet and welcome visitors in a professional and friendly manner
– Answer and direct phone calls to appropriate departments
– Manage incoming and outgoing mail and packages
– Schedule appointments and maintain calendars for executives
– Assist with administrative tasks such as filing, data entry, and photocopying
– Coordinate meetings and events, including booking conference rooms and arranging catering
– Maintain office supplies inventory and place orders as needed
– Provide general administrative support to staff members as requested


Bachelor of Arts in Communication
University of California, Los Angeles
Los Angeles, CA

Relevant coursework:
– Business Communication
– Public Speaking
– Interpersonal Communication
– Organizational Communication

Associate of Arts in Office Administration
Santa Monica College
Santa Monica, CA

Relevant coursework:
– Office Management
– Business Writing
– Keyboarding
– Records Management


– Proficient in Microsoft Office Suite (Word, Excel, Outlook)
– Excellent communication and interpersonal skills
– Strong organizational and time management abilities
– Ability to multitask and prioritize tasks effectively
– Experience with handling phone calls and directing inquiries
– Knowledge of office equipment such as printers, copiers, and fax machines
– Familiarity with scheduling appointments and managing calendars
– Attention to detail and accuracy in data entry
– Ability to work independently and as part of a team
– Knowledge of basic office procedures and protocols


– Certified Administrative Professional (CAP) – International Association of Administrative Professionals (IAAP), 2018
– Microsoft Office Specialist (MOS) – Microsoft, 2017
– Professional Receptionist Certification – American Hotel & Lodging Educational Institute, 2016

Awards & Achievements

– Employee of the Month, XYZ Company, June 2019
– Recognized for outstanding customer service skills by receiving multiple positive feedback from clients
– Successfully implemented a new filing system that improved organization and efficiency in the office
– Received a certificate of completion for completing a course in Microsoft Office Suite
– Nominated for the Secretary of the Year award at the annual company awards ceremony


Available upon request.

Receptionist Secretary Resume Objective – Examples

1. To utilize my exceptional organizational and communication skills as a Receptionist Secretary in a fast-paced office environment.
2. Seeking a position as a Receptionist Secretary where I can apply my strong customer service skills and attention to detail to provide excellent support to staff and clients.
3. To secure a role as a Receptionist Secretary in a professional setting where I can contribute my administrative expertise and contribute to the overall efficiency of the office.
4. Seeking a challenging position as a Receptionist Secretary where I can leverage my multitasking abilities and problem-solving skills to ensure smooth operations in the office.
5. To obtain a position as a Receptionist Secretary where I can utilize my strong computer skills and knowledge of office procedures to provide efficient and effective support to the team.

Receptionist Secretary Resume Description Examples

1. Greet and welcome visitors in a professional and friendly manner, answering any questions they may have and directing them to the appropriate person or department.
2. Answer and direct phone calls to the appropriate person or department, taking messages when necessary.
3. Maintain a clean and organized reception area, ensuring that all necessary supplies are stocked and readily available.
4. Schedule appointments and meetings for staff members, ensuring that all parties are informed and prepared.
5. Assist with administrative tasks such as filing, data entry, and photocopying as needed.

Action Verbs to Use in Receptionist Secretary Resume

1. Answered: Responded to phone calls, emails, and in-person inquiries in a prompt and professional manner.
2. Scheduled: Managed and coordinated appointments, meetings, and events for executives and staff members.
3. Organized: Maintained and updated filing systems, databases, and office supplies to ensure efficiency and productivity.
4. Greeted: Welcomed and assisted visitors, clients, and employees with a friendly and welcoming attitude.
5. Coordinated: Collaborated with various departments to facilitate communication and streamline administrative processes.
6. Managed: Oversaw office operations, including mail distribution, travel arrangements, and expense reports.
7. Assisted: Provided support to executives and staff members with administrative tasks, such as drafting correspondence and preparing documents.
8. Maintained: Ensured the cleanliness and organization of the reception area and office space at all times.

Mistakes to Avoid in Receptionist Secretary Resume

1. Spelling and grammatical errors: Make sure to thoroughly proofread your resume to ensure there are no typos or grammatical mistakes. These errors can make you appear unprofessional and careless.

2. Lack of relevant experience: Be sure to highlight any relevant experience you have as a receptionist or secretary. Include details about your responsibilities, skills, and accomplishments in previous roles.

3. Using a generic resume: Tailor your resume to the specific job you are applying for. Avoid using a generic template that does not highlight your unique qualifications and experiences.

4. Including irrelevant information: Only include information that is relevant to the receptionist or secretary role. Avoid including personal information, such as hobbies or interests, that do not pertain to the job.

5. Failing to showcase your skills: Make sure to highlight your relevant skills, such as communication, organization, and customer service. These skills are essential for a receptionist or secretary role.

6. Not including a professional summary: A professional summary at the top of your resume can help to quickly showcase your qualifications and experience to potential employers. Make sure to include a brief overview of your skills and experience.

7. Neglecting to customize your resume for each job application: Tailor your resume to each job you apply for by highlighting the skills and experiences that are most relevant to the specific role. This will show employers that you are serious about the position and have taken the time to customize your application.

FAQs – Receptionist Secretary Resume

What is your experience with managing a multi-line phone system?

I have extensive experience managing a multi-line phone system in various professional settings. I have effectively handled incoming calls, transferred calls to the appropriate departments or individuals, and managed voicemail messages. I am proficient in using the features of multi-line phone systems, such as call forwarding, conference calling, and call waiting. I am also skilled at prioritizing calls and ensuring that all messages are promptly addressed. Overall, my experience with managing a multi-line phone system has equipped me with the necessary skills to efficiently handle a high volume of calls and provide excellent customer service.

How do you prioritize and handle multiple tasks and requests in a fast-paced office environment?

In a fast-paced office environment, I prioritize and handle multiple tasks and requests by first assessing the urgency and importance of each task. I create a to-do list or use a task management tool to keep track of all my responsibilities and deadlines. I then break down larger tasks into smaller, more manageable steps to ensure progress is made on each task. I also communicate with my colleagues and supervisors to clarify priorities and deadlines, and delegate tasks when necessary. Additionally, I make sure to take breaks and practice self-care to avoid burnout and maintain productivity throughout the day.

Can you provide examples of your proficiency in scheduling appointments and coordinating meetings?

Yes, I have extensive experience in scheduling appointments and coordinating meetings. In my previous role as an administrative assistant, I was responsible for managing the calendars of multiple executives, scheduling appointments, and coordinating meetings with internal and external stakeholders. I utilized various tools such as Microsoft Outlook and Google Calendar to efficiently schedule appointments and ensure that all parties were available at the designated time. Additionally, I proactively followed up with attendees to confirm their availability and sent out meeting agendas in advance to ensure that everyone was prepared. My attention to detail and strong organizational skills allowed me to effectively manage complex schedules and ensure that meetings ran smoothly.

How do you ensure confidentiality and professionalism when handling sensitive information and interactions with clients?

Ensuring confidentiality and professionalism when handling sensitive information and interactions with clients is a top priority for us. We have strict policies and procedures in place to safeguard all client information and maintain their privacy. Our team members are trained on the importance of confidentiality and are required to sign confidentiality agreements. We also use secure communication channels and encryption tools to protect sensitive data. Additionally, we adhere to professional codes of conduct and ethics in all client interactions to ensure a high level of professionalism at all times.

What software programs and office equipment are you proficient in using for administrative tasks?

I am proficient in using a variety of software programs and office equipment for administrative tasks. Some of the software programs I am skilled in include Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Suite (Docs, Sheets, Slides, Gmail), Adobe Acrobat, and QuickBooks. In terms of office equipment, I am experienced in using printers, scanners, copiers, fax machines, and multi-line phone systems. I am also comfortable with using various types of office furniture such as desks, chairs, and filing cabinets. Overall, I am confident in my ability to effectively utilize these tools to efficiently complete administrative tasks.

In conclusion, a well-crafted receptionist secretary resume is essential for showcasing your skills and experience to potential employers. By including a strong objective, summary, education, skills, experience, certification, awards, and achievements sections, you can effectively highlight your qualifications and stand out from other candidates. Utilizing a free template can help you create a professional and organized resume that will impress hiring managers. Take the time to tailor your resume to each job application to increase your chances of landing your dream job.

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Resume Tips

Choose the Right Format

Select a resume format that best showcases your skills and experience. Common formats include chronological, functional, and combination resumes.

Tailor Your Resume

Customize your resume for each job application by highlighting relevant skills and experiences that match the job description.

Focus on Key Sections

Include essential sections such as contact information, professional summary or objective, work experience, education, skills, and relevant certifications.

Use Clear and Concise Language

Be concise and use action verbs to describe your accomplishments and responsibilities in each job role.

Quantify Achievements

Whenever possible, quantify your achievements with numbers or percentages to demonstrate your impact in previous roles.

Highlight Transferable Skills

Emphasize transferable skills that are relevant to the job you're applying for, such as communication, problem-solving, and leadership skills.

Prioritize Readability

Ensure your resume is easy to read by using a clean and professional font, adequate white space, and bullet points for listing information.

Proofread Carefully

Avoid spelling and grammar errors by proofreading your resume multiple times or asking a trusted friend or colleague to review it.

Keep it Updated

Regularly update your resume with new experiences, skills, and accomplishments to reflect your most current qualifications.

Seek Feedback

Consider seeking feedback from career advisors, mentors, or professionals in your industry to improve your resume further.

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