Front Desk Night Auditor Resume With Samples & Examples

Front Desk Night Auditor Resume: Are you looking to land a job as a Front Desk Night Auditor? Crafting a strong resume is essential to showcasing your skills and experience in the hospitality industry. In this blog post, we will provide you with a comprehensive guide on how to create a standout Front Desk Night Auditor resume. From crafting a compelling objective and summary to highlighting your education, skills, experience, certifications, awards, and achievements, we will cover all the essential sections that will make your resume stand out to potential employers. Additionally, we will provide you with a free template to help you get started on creating your own impressive Front Desk Night Auditor resume. Let’s dive in and get you one step closer to landing your dream job in the hospitality industry.

Front Desk Night Auditor Resume Sample

Luke Cage
Front Desk Night Auditor
Phone:(972) 555-7890
Email:[email protected]
Address: 1010 Maple Street, Hillcrest, TX 45678

Summary

Experienced Front Desk Night Auditor with 5+ years of experience in the hospitality industry. Skilled in handling guest check-ins/check-outs, managing reservations, and balancing financial transactions. Proficient in using hotel management software such as Opera and providing exceptional customer service. Strong attention to detail and ability to work efficiently in a fast-paced environment.

Experience

Front Desk Night Auditor
Marriott Courtyard, Chicago, IL
June 2018 – Present

– Perform nightly audit procedures to ensure accuracy and completeness of hotel financial records
– Handle guest check-ins and check-outs, as well as any guest inquiries or issues during the night shift
– Balance and reconcile all hotel revenue and expenses, including room charges, cash transactions, and credit card payments
– Prepare daily reports for management detailing hotel occupancy, revenue, and any discrepancies found during the audit process
– Assist with front desk duties such as answering phones, making reservations, and providing exceptional customer service to guests
– Collaborate with other hotel staff to ensure a smooth and efficient operation during the night shift.

Education

Bachelor of Science in Hospitality Management
University of Nevada, Las Vegas
Las Vegas, NV
2015-2019

Relevant coursework:
– Hotel Operations Management
– Hospitality Marketing
– Revenue Management
– Food and Beverage Management

Certifications:
– Certified Hospitality Supervisor (CHS)
– Certified Front Desk Representative (CFDR)

Skills

– Proficient in operating hotel management software such as Opera and FOSSE
– Strong attention to detail and accuracy in handling financial transactions
– Excellent customer service and communication skills
– Ability to work efficiently in a fast-paced and high-pressure environment
– Knowledge of basic accounting principles and procedures
– Skilled in problem-solving and conflict resolution
– Familiarity with night audit procedures and responsibilities
– Ability to multitask and prioritize tasks effectively
– Strong organizational skills and ability to maintain a clean and organized work area
– Proficient in Microsoft Office Suite, including Word, Excel, and Outlook

Certifications

Certified Hospitality Accountant (CHA) – American Hotel & Lodging Educational Institute, 2018

Certified Front Desk Representative – International Association of Hotel Managers, 2017

Certified Night Auditor – National Association of Certified Public Bookkeepers, 2016

Awards & Achievements

– Employee of the Month: Awarded for exceptional customer service and attention to detail in handling guest inquiries and concerns.
– Perfect Attendance Award: Recognized for consistently showing up on time for all scheduled shifts and never missing a day of work.
– Certificate of Excellence in Hospitality Management: Received for demonstrating outstanding performance in managing front desk operations and ensuring guest satisfaction.
– Top Performer in Revenue Generation: Acknowledged for exceeding sales targets and driving revenue growth through upselling room upgrades and amenities.
– Certified Night Auditor: Successfully completed training and passed certification exam to become a certified night auditor, demonstrating proficiency in handling financial transactions and reconciling accounts.

Refences

John Smith – Manager – ABC Company – (123) 456-7890 – [email protected]

Front Desk Night Auditor Resume Objective – Examples

1. Seeking a Front Desk Night Auditor position where I can utilize my strong attention to detail and exceptional organizational skills to ensure accurate financial reporting and exceptional guest satisfaction.
2. To secure a challenging Front Desk Night Auditor role in a reputable hotel where I can leverage my experience in auditing, cash handling, and customer service to contribute to the overall success of the property.
3. Looking for a Front Desk Night Auditor position that allows me to apply my knowledge of hotel operations, revenue management, and night audit procedures to maintain efficient front desk operations and uphold high standards of guest service.
4. To obtain a Front Desk Night Auditor position in a dynamic hospitality environment where I can demonstrate my proficiency in managing nightly financial transactions, resolving guest issues, and collaborating with team members to achieve operational excellence.
5. Seeking a Front Desk Night Auditor role that offers opportunities for professional growth and development, allowing me to showcase my expertise in night audit procedures, revenue reconciliation, and delivering exceptional guest experiences.

Front Desk Night Auditor Resume Description Examples

1. Conduct nightly audits of hotel financial transactions to ensure accuracy and compliance with company policies.
2. Greet guests upon arrival and assist with check-in/check-out processes, as well as handling any guest inquiries or concerns.
3. Monitor and respond to all incoming calls and emails, providing excellent customer service and resolving any issues promptly.
4. Maintain a clean and organized front desk area, as well as keeping accurate records of guest information and room availability.
5. Collaborate with other hotel staff to ensure a smooth and efficient operation during the night shift, including handling any emergencies or security concerns.

Action Verbs to Use in Front Desk Night Auditor Resume

1. Managed: Oversaw nightly operations, including check-ins, check-outs, and resolving guest issues.
2. Balanced: Ensured accuracy in financial transactions and reconciled accounts at the end of each shift.
3. Communicated: Interacted with guests, coworkers, and management to provide excellent customer service.
4. Audited: Conducted thorough reviews of financial records to identify discrepancies and ensure compliance.
5. Resolved: Addressed guest complaints and concerns in a timely and professional manner.
6. Organized: Maintained a clean and orderly front desk area for a welcoming and efficient guest experience.
7. Updated: Kept records and databases current with accurate information for smooth operations.
8. Collaborated: Worked closely with other team members to achieve common goals and deliver exceptional service.

Mistakes to Avoid in Front Desk Night Auditor Resume

1. Spelling and grammatical errors: Make sure to proofread your resume carefully to avoid any mistakes that could make you appear unprofessional.

2. Lack of relevant experience: Highlight any relevant experience you have in front desk or night audit roles to show that you are qualified for the position.

3. Not including key skills: Make sure to include key skills such as attention to detail, problem-solving, and customer service in your resume to demonstrate your abilities.

4. Using a generic resume template: Tailor your resume to the specific job you are applying for to show that you have taken the time to customize your application.

5. Failing to showcase achievements: Include any achievements or accomplishments from previous roles to demonstrate your value as a candidate.

6. Not including a cover letter: A cover letter can help to further explain your qualifications and interest in the position, so be sure to include one with your resume.

7. Lack of professionalism: Make sure your resume is well-organized, easy to read, and free of any unnecessary information or distractions. This will help you make a positive impression on potential employers.

FAQs – Front Desk Night Auditor Resume

What experience do you have working as a front desk night auditor?

I have several years of experience working as a front desk night auditor in various hotels. In this role, I have been responsible for handling late check-ins, processing payments, balancing the day’s transactions, and ensuring the security of the property during the night. I have also been tasked with responding to guest inquiries and resolving any issues that may arise during the night. My experience in this role has equipped me with strong organizational skills, attention to detail, and the ability to work independently in a fast-paced environment.

How do you handle guest inquiries and complaints during your shift?

During my shift, I handle guest inquiries and complaints by actively listening to their concerns and addressing them in a timely and professional manner. I strive to empathize with their perspective and find a solution that meets their needs while also adhering to company policies. I make sure to communicate effectively with the guest, keeping them informed of the steps being taken to resolve their issue. If necessary, I escalate the matter to a supervisor or manager for further assistance. Overall, my goal is to ensure that every guest leaves satisfied with their experience.

Can you explain your experience with balancing financial transactions and completing reports?

I have extensive experience in balancing financial transactions and completing reports. Throughout my career, I have consistently demonstrated a strong attention to detail and accuracy when reconciling accounts and ensuring that all financial data is accurately recorded. I have also developed a thorough understanding of financial reporting requirements and have successfully prepared and submitted various financial reports in a timely manner. My experience in this area has equipped me with the skills and knowledge necessary to effectively manage financial transactions and reporting tasks.

How do you ensure the security of the property and guests during the night shift?

During the night shift, we have a dedicated security team that patrols the property regularly to ensure the safety and security of our guests. We also have surveillance cameras strategically placed throughout the property to monitor any suspicious activity. In addition, all entry points are secured with keycard access, and our staff is trained to respond quickly and effectively in case of any emergencies. We take the safety and security of our guests very seriously and have measures in place to ensure a peaceful and secure environment during the night shift.

What software or systems are you proficient in using for front desk operations and accounting tasks?

I am proficient in using a variety of software and systems for front desk operations and accounting tasks. Some of the software I am familiar with include Microsoft Office Suite, QuickBooks, and various property management systems such as Opera and Maestro. I am also experienced in using booking and reservation platforms like Booking.com and Expedia. Additionally, I have strong skills in data entry, financial reporting, and reconciling accounts. My proficiency in these systems allows me to efficiently manage front desk operations and accounting tasks with accuracy and attention to detail.

In conclusion, a well-crafted Front Desk Night Auditor resume is essential for showcasing your skills and experience in the hospitality industry. By including a strong objective, summary, education, skills, experience, certification, awards, and achievements sections, you can effectively highlight your qualifications to potential employers. Utilizing a free template can help you structure your resume in a professional and organized manner. With the right resume, you can stand out from the competition and land your dream job as a Front Desk Night Auditor.