Claims Agent Resume With Samples & Examples

Claims Agent Resume With Samples & Examples
Claims Agent Resume Sample Format

Claims Agent Resume: A claims agent plays a crucial role in the insurance industry by investigating and processing claims for policyholders. Crafting a strong resume is essential for standing out in a competitive job market. In this blog post, we will provide a comprehensive guide on how to create a compelling claims agent resume, including sample sections for objective, summary, education, skills, experience, certification, awards, and achievements. By following our tips and utilizing our free template, you can showcase your qualifications and experience effectively to potential employers. Whether you are a seasoned claims agent looking to advance your career or a newcomer to the field, a well-crafted resume can make all the difference in landing your dream job.

Claims Agent Resume Sample

Anna Marie
Claims Agent
Phone:(804) 555-6789
Email:[email protected]
Address: 2222 Sycamore Lane, Lakeshore, TN 45678


Experienced claims agent with over 5 years of experience in processing and resolving insurance claims. Skilled in investigating claims, communicating with clients, and negotiating settlements. Proficient in using claims management software and ensuring accuracy and efficiency in claim processing. Adept at meeting deadlines and providing excellent customer service.


Claims Agent, XYZ Insurance Company, New York, NY
January 2018 – Present

– Processed and investigated insurance claims for auto, home, and commercial property damage
– Communicated with policyholders, claimants, and other parties involved in the claims process to gather necessary information
– Reviewed policy coverage and determined the extent of liability for each claim
– Negotiated settlements with claimants and their representatives to ensure fair and timely resolution of claims
– Worked closely with adjusters, appraisers, and legal counsel to assess claims and make recommendations for settlement
– Maintained accurate and detailed records of all claims activities and correspondence
– Assisted in the training and development of new claims agents to ensure consistency and quality in claims handling practices.


Bachelor of Arts in Communication Studies
University of California, Los Angeles, CA
September 2014 – June 2018

Relevant coursework: Public Speaking, Interpersonal Communication, Persuasion and Argumentation

Associate of Arts in Business Administration
Santa Monica College, Santa Monica, CA
September 2012 – June 2014

Relevant coursework: Principles of Marketing, Business Ethics, Financial Accounting


– Strong communication skills, both written and verbal, to effectively communicate with clients, colleagues, and insurance companies
– Proficient in Microsoft Office Suite, including Word, Excel, and Outlook
– Excellent problem-solving abilities to quickly and efficiently resolve claims issues
– Knowledge of insurance policies and procedures to accurately process claims
– Ability to multitask and prioritize workload in a fast-paced environment
– Detail-oriented with a high level of accuracy in data entry and documentation
– Strong customer service skills to provide exceptional support to clients throughout the claims process
– Experience with claims management software systems to track and update claim status
– Ability to work independently and as part of a team to achieve department goals and objectives
– Adaptability and flexibility to handle changing priorities and deadlines in a dynamic work environment.


– Certified Claims Professional (CCP) – American Institute for Chartered Property Casualty Underwriters, 2018
– Certified Insurance Service Representative (CISR) – National Alliance for Insurance Education & Research, 2017
– Certified Claims Adjuster (CCA) – National Association of Public Insurance Adjusters, 2016

Awards & Achievements

– Top Performer Award for exceeding monthly claims processing goals by 20% for three consecutive months
– Recognized for outstanding customer service with a 95% satisfaction rating from client surveys
– Received Employee of the Month award for consistently demonstrating exceptional attention to detail and accuracy in claims processing
– Achieved a 98% accuracy rate in claims adjudication, resulting in a decrease in claim denials and an increase in customer satisfaction
– Successfully resolved a high-profile and complex claim dispute, resulting in a savings of $10,000 for the company


Jennifer Hernandez – Coordinator – JKL Corporation – (222) 333-4444 – [email protected]

Claims Agent Resume Objective – Examples

1. To utilize my strong communication and negotiation skills to efficiently process and settle claims in a timely manner.
2. Seeking a position as a Claims Agent where I can apply my attention to detail and problem-solving abilities to accurately assess and resolve claims.
3. To contribute my customer service experience and knowledge of insurance policies to effectively handle and process claims for clients.
4. Seeking a challenging role as a Claims Agent where I can utilize my analytical skills to investigate and validate claims for accuracy and compliance.
5. To secure a position as a Claims Agent where I can leverage my organizational skills and ability to multitask in order to efficiently manage a high volume of claims.

Claims Agent Resume Description Examples

1. Processed and investigated insurance claims for accuracy and completeness, ensuring timely resolution and payment to policyholders.
2. Reviewed and analyzed claim documentation, including medical records and police reports, to determine coverage and liability.
3. Communicated with policyholders, claimants, and other parties involved in the claims process to gather necessary information and provide updates on claim status.
4. Negotiated settlements with claimants and third-party vendors to reach fair and cost-effective resolutions.
5. Utilized claims management software to track and document claim activity, ensuring compliance with company policies and regulatory requirements.

Action Verbs to Use in Claims Agent Resume

1. Investigate: Conduct thorough research and analysis to determine the validity of claims.
2. Negotiate: Work with clients and insurance companies to reach a fair settlement.
3. Document: Maintain detailed records of claim information and correspondence.
4. Evaluate: Assess the extent of damages and determine appropriate compensation.
5. Communicate: Keep clients informed of claim status and provide updates on progress.
6. Resolve: Find solutions to claim disputes and ensure timely resolution.
7. Analyze: Review policy terms and coverage to determine claim eligibility.
8. Process: Handle claim paperwork and documentation efficiently and accurately.
9. Advise: Offer guidance and support to clients throughout the claims process.
10. Collaborate: Work closely with other team members and departments to facilitate claim resolution.

Mistakes to Avoid in Claims Agent Resume

1. Spelling and grammatical errors: Ensure that your resume is free from any spelling or grammatical errors as this can give a negative impression to potential employers.

2. Lack of specific achievements: Avoid listing generic job duties and instead focus on specific achievements and accomplishments in your previous roles as a claims agent.

3. Not tailoring your resume to the job: Make sure to customize your resume for each job application by highlighting relevant skills and experiences that match the job requirements.

4. Including irrelevant information: Avoid including irrelevant information such as hobbies or personal interests that do not add value to your resume.

5. Using a generic resume template: Stand out from other applicants by using a unique and visually appealing resume template that showcases your skills and experiences effectively.

6. Not including keywords: Make sure to include relevant keywords related to claims processing, customer service, and insurance industry in your resume to increase your chances of getting noticed by applicant tracking systems.

7. Failing to quantify your achievements: Use specific numbers and metrics to quantify your achievements, such as the number of claims processed per day or the percentage of customer satisfaction ratings, to demonstrate your impact in previous roles.

FAQs – Claims Agent Resume

What experience do you have in processing and managing insurance claims?

I have over five years of experience in processing and managing insurance claims. During my time in the industry, I have worked with a variety of insurance companies and have handled a wide range of claims, including property damage, auto accidents, and medical claims. I am familiar with the entire claims process, from initial intake and documentation to negotiation and settlement. I am also well-versed in insurance regulations and guidelines, which allows me to ensure that claims are processed accurately and efficiently. My experience has given me a strong attention to detail and excellent problem-solving skills, which are essential for effectively managing insurance claims.

How do you handle difficult or upset customers when processing claims?

When dealing with difficult or upset customers during the claims process, it is important to remain calm, empathetic, and professional. It is essential to actively listen to the customer’s concerns and address them with patience and understanding. It is also important to communicate clearly and effectively, providing explanations and updates on the status of their claim. If necessary, involve a supervisor or manager to help resolve the issue and ensure the customer feels heard and valued. Ultimately, the goal is to find a satisfactory resolution for the customer while maintaining a positive and respectful interaction.

What software or systems are you proficient in using to process claims?

I am proficient in using a variety of software and systems to process claims, including but not limited to, Microsoft Excel, QuickBooks, and various electronic health record systems. I am also familiar with insurance billing software such as Epic and Medisoft. Additionally, I have experience with processing claims through online portals such as Availity and Navinet. My strong technical skills and ability to quickly learn new systems make me adaptable to any software or system used for claims processing.

Can you provide an example of a complex claim you successfully resolved?

One example of a complex claim that I successfully resolved involved a dispute between a client and their insurance company over coverage for a major medical procedure. The insurance company initially denied the claim, citing a technicality in the policy language. However, after conducting a thorough review of the policy and gathering additional documentation from the client’s healthcare providers, I was able to present a compelling case to the insurance company demonstrating that the procedure was indeed covered under the terms of the policy. Through persistent negotiation and advocacy on behalf of the client, I was able to secure full coverage for the procedure and ensure that the client did not incur any out-of-pocket expenses. This successful resolution not only provided financial relief for the client but also restored their confidence in the insurance company’s commitment to honoring their policy obligations.

How do you stay up-to-date on changes in insurance policies and regulations?

I stay up-to-date on changes in insurance policies and regulations by regularly attending industry conferences, webinars, and training sessions. I also subscribe to industry publications and newsletters to stay informed about any new developments. Additionally, I make it a priority to network with other professionals in the insurance industry to discuss any changes or updates that may affect our policies and procedures. By staying proactive and engaged in the industry, I am able to ensure that our insurance policies remain compliant with current regulations and best practices.

In conclusion, a well-crafted claims agent resume is essential for standing out in a competitive job market. By including a strong objective, summary, education, skills, experience, certification, awards, and achievements sections, you can showcase your qualifications and experience effectively. Utilizing a free template can help you organize your information in a professional and visually appealing manner. With the right resume, you can increase your chances of landing your dream job as a claims agent.

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Resume Tips

Choose the Right Format

Select a resume format that best showcases your skills and experience. Common formats include chronological, functional, and combination resumes.

Tailor Your Resume

Customize your resume for each job application by highlighting relevant skills and experiences that match the job description.

Focus on Key Sections

Include essential sections such as contact information, professional summary or objective, work experience, education, skills, and relevant certifications.

Use Clear and Concise Language

Be concise and use action verbs to describe your accomplishments and responsibilities in each job role.

Quantify Achievements

Whenever possible, quantify your achievements with numbers or percentages to demonstrate your impact in previous roles.

Highlight Transferable Skills

Emphasize transferable skills that are relevant to the job you're applying for, such as communication, problem-solving, and leadership skills.

Prioritize Readability

Ensure your resume is easy to read by using a clean and professional font, adequate white space, and bullet points for listing information.

Proofread Carefully

Avoid spelling and grammar errors by proofreading your resume multiple times or asking a trusted friend or colleague to review it.

Keep it Updated

Regularly update your resume with new experiences, skills, and accomplishments to reflect your most current qualifications.

Seek Feedback

Consider seeking feedback from career advisors, mentors, or professionals in your industry to improve your resume further.

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