Front Desk Admin Resume With Samples & Examples

Front Desk Admin Resume: A front desk admin plays a crucial role in ensuring smooth operations in an office setting. Crafting a strong resume is essential to stand out in a competitive job market. In this blog post, we will provide a comprehensive guide on how to create an impressive front desk admin resume, complete with sample sections and examples.

Starting with the objective section, a front desk admin resume should clearly state your career goals and how you can contribute to the organization. The summary section should highlight your key qualifications and experience in a concise manner. The education section should list your relevant degrees and certifications. The skills section should showcase your proficiency in key areas such as customer service, communication, and organization.

Additionally, including sections on experience, certifications, awards, and achievements can further demonstrate your qualifications and accomplishments. To help you get started, we have also included a free template for a front desk admin resume.

Front Desk Admin Resume Sample

Carol Danvers
Front Desk Admin
Phone:(804) 555-9012
Email:[email protected]
Address: 808 Elmwood Lane, Riverdale, IL 23456

Summary

Experienced front desk administrator with over 5 years of experience in managing office operations, scheduling appointments, and providing exceptional customer service. Proficient in Microsoft Office Suite and skilled in handling multiple phone lines. Known for maintaining a professional and organized front desk area. Strong communication and problem-solving skills.

Experience

Front Desk Administrator
ABC Company, New York, NY
January 2018 – Present

– Greet and assist visitors in a professional and friendly manner
– Answer and direct phone calls to appropriate personnel
– Manage incoming and outgoing mail and packages
– Schedule appointments and maintain calendars for executives
– Maintain office supplies and inventory
– Assist with administrative tasks as needed

Front Desk Receptionist
XYZ Corporation, Los Angeles, CA
March 2015 – December 2017

– Welcomed and checked in guests, providing exceptional customer service
– Managed a multi-line phone system, directing calls to the appropriate departments
– Handled incoming and outgoing mail and packages
– Scheduled appointments and maintained office calendars
– Assisted with administrative tasks such as data entry and filing
– Managed office supplies and inventory

Front Desk Assistant
123 Company, Chicago, IL
June 2013 – February 2015

– Provided front desk support, greeting visitors and directing them to the appropriate departments
– Answered and transferred phone calls, taking messages when necessary
– Managed office supplies and inventory, placing orders as needed
– Assisted with administrative tasks such as filing, data entry, and scheduling appointments
– Handled incoming and outgoing mail and packages
– Maintained a clean and organized front desk area

Education

Bachelor of Arts in Communication
University of California, Los Angeles
Los Angeles, CA
2015-2019

Relevant coursework:
– Business Communication
– Public Relations
– Interpersonal Communication

GPA: 3.7

Certifications:
– Certified Front Desk Associate (CFDA)
– CPR and First Aid Certified

Skills

– Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
– Excellent verbal and written communication skills
– Strong organizational and multitasking abilities
– Knowledge of office equipment and procedures
– Customer service oriented
– Ability to work effectively in a fast-paced environment
– Attention to detail and accuracy
– Problem-solving skills
– Ability to prioritize tasks and manage time efficiently
– Familiarity with basic accounting principles

Certifications

– Certified Administrative Professional (CAP) – International Association of Administrative Professionals (IAAP) – 2018
– Certified Front Desk Professional (CFDP) – American Hotel & Lodging Educational Institute (AHLEI) – 2019
– Certified Customer Service Professional (CCSP) – National Customer Service Association (NCSA) – 2020

Awards & Achievements

– Employee of the Month, XYZ Corporation, September 2020
– Recognized for outstanding customer service skills and ability to handle high-volume phone calls and inquiries
– Implemented new organizational system for incoming mail, resulting in a 20% increase in efficiency
– Received positive feedback from supervisors and colleagues for professionalism and attention to detail in all tasks

Refences

Available upon request.

Front Desk Admin Resume Objective – Examples

1. Seeking a Front Desk Admin position where I can utilize my strong organizational skills and customer service experience to provide exceptional support to clients and staff.
2. To secure a Front Desk Admin role in a dynamic office environment where I can contribute my excellent communication skills and attention to detail to ensure smooth operations.
3. Looking for a Front Desk Admin position that will allow me to leverage my multitasking abilities and problem-solving skills to efficiently manage front desk responsibilities and provide excellent customer service.
4. To obtain a Front Desk Admin position in a professional setting where I can apply my experience in managing administrative tasks and greeting visitors with a friendly and welcoming demeanor.
5. Seeking a Front Desk Admin role that will enable me to showcase my proficiency in handling phone calls, scheduling appointments, and maintaining a tidy and organized front desk area.

Front Desk Admin Resume Description Examples

1. Managed front desk operations, including answering phones, greeting visitors, and directing inquiries to appropriate staff members.
2. Scheduled appointments and meetings for executives and maintained their calendars.
3. Handled incoming and outgoing mail, packages, and faxes.
4. Assisted with administrative tasks such as data entry, filing, and organizing office supplies.
5. Provided excellent customer service to clients and guests, ensuring a positive experience for all who entered the office.

Action Verbs to Use in Front Desk Admin Resume

1. Managed: Oversaw daily operations of front desk, including scheduling appointments, answering phones, and greeting clients.
2. Coordinated: Organized and scheduled meetings, events, and appointments for staff and clients.
3. Communicated: Interacted with clients, staff, and vendors to provide information, answer questions, and address concerns.
4. Assisted: Provided support to office staff by handling administrative tasks, such as filing, data entry, and document preparation.
5. Resolved: Addressed and resolved customer complaints, issues, and conflicts in a timely and professional manner.
6. Scheduled: Managed and maintained appointment calendar, ensuring efficient scheduling and coordination of appointments.
7. Collaborated: Worked closely with team members to ensure smooth operations and provide exceptional customer service.
8. Updated: Maintained and updated client records, databases, and other administrative documents as needed.

Mistakes to Avoid in Front Desk Admin Resume

1. Including irrelevant information: Make sure to only include relevant experience, skills, and qualifications on your front desk admin resume. Avoid including unrelated job experiences or skills that do not pertain to the position.

2. Using a generic resume template: Avoid using a generic resume template that does not stand out or showcase your unique qualifications. Customize your resume to highlight your specific skills and experiences as a front desk admin.

3. Failing to proofread: Spelling and grammatical errors can make a negative impression on potential employers. Make sure to thoroughly proofread your resume before submitting it to ensure it is error-free.

4. Not including specific achievements: Highlighting specific achievements and accomplishments can help demonstrate your skills and qualifications as a front desk admin. Avoid listing only job duties and responsibilities without showcasing your successes.

5. Using a one-size-fits-all approach: Tailor your resume to each job application by highlighting relevant skills and experiences that align with the specific job requirements. Avoid using a generic resume for every job application.

6. Including outdated or irrelevant contact information: Make sure to include updated contact information on your resume, such as your current phone number and email address. Avoid including outdated or irrelevant contact information that may prevent employers from reaching you.

7. Not showcasing relevant skills and qualifications: Make sure to highlight your relevant skills and qualifications as a front desk admin, such as customer service, communication, organization, and multitasking abilities. Avoid omitting important skills that are essential for the position.

FAQs – Front Desk Admin Resume

What experience do you have working as a front desk administrator?

I have over five years of experience working as a front desk administrator in various industries, including hospitality and healthcare. In these roles, I have been responsible for greeting and assisting visitors, answering phone calls, scheduling appointments, and handling administrative tasks such as filing and data entry. I have also developed strong communication and customer service skills, as well as the ability to multitask and prioritize tasks effectively. Overall, my experience as a front desk administrator has equipped me with the necessary skills and knowledge to excel in this role.

What software programs are you proficient in using for front desk duties?

I am proficient in using a variety of software programs for front desk duties, including Microsoft Office Suite (Word, Excel, PowerPoint), Google Suite (Gmail, Google Calendar, Google Docs), and various property management systems such as Opera and Maestro. I am also familiar with booking and reservation software like ResNexus and Cloudbeds. Additionally, I have experience using customer relationship management (CRM) software like Salesforce and HubSpot for managing guest information and communication.

How do you handle difficult or upset customers at the front desk?

When faced with difficult or upset customers at the front desk, it is important to remain calm, empathetic, and professional. Listen to their concerns attentively and try to understand the root of their frustration. Apologize for any inconvenience they may have experienced and assure them that you are there to help resolve the issue. Offer solutions or alternatives to address their concerns and make sure to follow through on any promises made. If necessary, involve a manager or supervisor to help mediate the situation. It is crucial to maintain a positive attitude and strive to turn a negative experience into a positive one for the customer.

Can you provide an example of a time when you successfully managed multiple tasks at the front desk simultaneously?

Yes, one example of successfully managing multiple tasks at the front desk simultaneously was during a busy check-in period at a hotel. While checking in guests, I also answered phone calls, responded to guest inquiries, and assisted with luggage storage. I prioritized tasks based on urgency and importance, ensuring that each guest received prompt and efficient service. By staying organized and focused, I was able to handle multiple tasks simultaneously without compromising the quality of service provided to guests.

How do you prioritize and organize your tasks as a front desk administrator?

As a front desk administrator, I prioritize and organize my tasks by first assessing the urgency and importance of each task. I create a daily to-do list and categorize tasks based on deadlines and level of importance. I also utilize tools such as calendars, task management software, and sticky notes to keep track of my tasks and deadlines. Additionally, I make sure to communicate with my team members and supervisors to ensure that I am focusing on the most critical tasks and meeting any immediate needs. By staying organized and prioritizing effectively, I am able to efficiently manage my workload and provide excellent service to both staff and visitors.

In conclusion, a well-crafted front desk admin resume is essential for showcasing your skills and experience in the best light possible. By including a strong objective, summary, education, skills, experience, certification, awards, and achievements sections, you can effectively highlight your qualifications for the position. Remember to tailor your resume to the specific job you are applying for and use our free template as a guide to create a standout resume that will impress potential employers.