Network Support Analyst Resume – Examples, Samples & Tips

Network Support Analyst Resume: As a network support analyst, your resume is your ticket to landing a job in the competitive field of IT. Your resume should showcase your technical skills, experience, and certifications to demonstrate your ability to troubleshoot and maintain network systems. In this blog post, we will discuss key tips and strategies for creating a standout network support analyst resume that will catch the eye of potential employers. Let’s dive in and explore how you can craft a winning resume that highlights your expertise in network support.

Network Support Analyst Resume – Summary

Network Support Analyst Resume Sample

Reed Richards
Network Support Analyst
(718) 555-6789
[email protected]
1212 Cedar Drive, Springdale, WA 67890

Summary

Experienced Network Support Analyst with over 5 years of experience in providing technical support and troubleshooting network issues. Proficient in configuring and maintaining network infrastructure, including routers, switches, and firewalls. Skilled in monitoring network performance and implementing security measures to protect against cyber threats. Strong communication and problem-solving skills.

Experience

Company A, New York, NY
Network Support Analyst
January 2018 – Present

– Provide technical support for network infrastructure including routers, switches, firewalls, and wireless access points
– Troubleshoot network issues and implement solutions to ensure optimal performance
– Monitor network performance and security, identifying and addressing any vulnerabilities
– Collaborate with cross-functional teams to implement network upgrades and enhancements
– Conduct regular network audits to ensure compliance with security policies and industry standards
– Train end-users on network best practices and provide ongoing support as needed

Company B, San Francisco, CA
Network Support Analyst
June 2015 – December 2017

– Managed network infrastructure for a large enterprise environment, including data centers and remote offices
– Implemented network monitoring tools to proactively identify and address performance issues
– Worked closely with vendors to procure and configure network equipment and services
– Participated in on-call rotation to provide 24/7 support for network emergencies
– Documented network configurations and procedures for future reference
– Conducted regular network assessments to identify areas for improvement and optimization

Education

Education

Bachelor of Science in Computer Science
University of California, Los Angeles
Los Angeles, CA
2015-2019

Relevant coursework:
– Network Security
– Database Management Systems
– Operating Systems
– Computer Networks

Associate of Science in Information Technology
Santa Monica College
Santa Monica, CA
2013-2015

Relevant coursework:
– Introduction to Networking
– Systems Analysis and Design
– Web Development
– IT Project Management

Skills

– Proficient in network troubleshooting and problem-solving
– Skilled in configuring and maintaining network devices such as routers and switches
– Experience with network monitoring tools such as SolarWinds and Wireshark
– Strong knowledge of TCP/IP, DNS, DHCP, and other networking protocols
– Familiarity with Cisco networking equipment and technologies
– Excellent communication and interpersonal skills
– Ability to work well under pressure and meet tight deadlines
– 5+ years of experience in providing network support and troubleshooting for a large organization.

Certifications

– CompTIA Network+ Certification, 2018
– Cisco Certified Network Associate (CCNA), 2019
– Microsoft Certified Solutions Associate (MCSA), 2020
– Certified Information Systems Security Professional (CISSP), 2021

Awards & Achievements

– Received “Employee of the Month” award in 2018 for outstanding performance and dedication to providing exceptional network support services
– Achieved Cisco Certified Network Associate (CCNA) certification in 2017
– Recognized for successfully implementing a new network monitoring system that improved efficiency and reduced downtime by 20%
– Received a commendation from senior management for consistently exceeding performance targets and providing exceptional customer service
– Completed advanced training in network security protocols and best practices in 2016

Reference

Patricia Harris – Supervisor – NOP Industries – (777) 666-5555 – [email protected]

Network Support Analyst Resume Objective – Examples

1. Seeking a Network Support Analyst position where I can utilize my technical skills and experience to troubleshoot and resolve network issues efficiently.
2. To secure a Network Support Analyst role in a dynamic organization where I can apply my knowledge of network infrastructure and protocols to enhance network performance and reliability.
3. Looking for a challenging Network Support Analyst position that will allow me to utilize my expertise in network security and monitoring to protect against cyber threats and vulnerabilities.
4. To obtain a Network Support Analyst position in a fast-paced environment where I can leverage my experience in network troubleshooting and configuration to ensure seamless connectivity for end users.
5. Seeking a Network Support Analyst role that will enable me to contribute my strong analytical and problem-solving skills to optimize network performance and minimize downtime.

Network Support Analyst Resume Description Examples

1. Managed and maintained network infrastructure, including routers, switches, firewalls, and wireless access points to ensure optimal performance and security.
2. Provided technical support to end users, troubleshooting network connectivity issues, and resolving hardware and software problems.
3. Implemented network monitoring tools to proactively identify and address potential issues before they impact system performance.
4. Collaborated with cross-functional teams to design and implement network upgrades and expansions to support business growth and evolving technology requirements.
5. Documented network configurations, procedures, and troubleshooting steps to facilitate knowledge sharing and ensure continuity of operations.

Action Verbs to Use in Network Support Analyst Resume

1. Troubleshoot: Identify and resolve network issues to ensure smooth operation of systems.
2. Configure: Set up and adjust network settings to optimize performance and security.
3. Monitor: Keep a close eye on network activity to detect and address any potential problems.
4. Install: Implement new hardware and software to enhance network capabilities.
5. Maintain: Regularly update and maintain network infrastructure to ensure reliability and security.
6. Analyze: Evaluate network performance data to identify trends and make informed decisions.
7. Collaborate: Work with team members and other departments to address network-related issues and implement solutions.
8. Document: Keep detailed records of network configurations, troubleshooting steps, and resolutions for future reference.

FAQs – Network Support Analyst Resume

1. What skills should a network support analyst include on their resume?
A network support analyst should include skills such as network troubleshooting, hardware and software installation, network security, network monitoring, and knowledge of networking protocols (TCP/IP, DNS, DHCP).

2. How should a network support analyst highlight their experience on their resume?
A network support analyst should highlight their experience by listing specific projects they have worked on, detailing their role in those projects, and quantifying their accomplishments (such as reducing network downtime or improving network performance).

3. Should a network support analyst include certifications on their resume?
Yes, a network support analyst should include any relevant certifications they have obtained, such as CompTIA Network+, Cisco Certified Network Associate (CCNA), or Microsoft Certified Solutions Expert (MCSE).

4. How can a network support analyst showcase their problem-solving skills on their resume?
A network support analyst can showcase their problem-solving skills by providing examples of challenging network issues they have resolved, detailing the steps they took to troubleshoot and resolve the issue, and highlighting the positive outcomes of their problem-solving efforts.

5. What should a network support analyst include in their education section on their resume?
In the education section of their resume, a network support analyst should include their degree (such as a Bachelor’s in Computer Science or Information Technology), any relevant coursework or projects, and any academic honors or awards they have received.

In conclusion, a well-crafted Network Support Analyst resume is essential for showcasing your qualifications and experience in the field. By including a strong objective, summary, education, skills, experience, certification, awards, and achievements sections, you can effectively highlight your expertise to potential employers. Use our free template to create a standout resume that will help you land your dream job in network support.